I Have Kontakt 7 Komplete Standard - only player shows on new Mac M3

musicb3

Hello there,

I am aware that this issue was a major bug and a fix was detailed in August 2023. The ras3 files referenced to delete, do not exist on my computer. I have the latest Native Access app. Would a support person please let me know how to fix this. Thanks. I enclose screenshots of the

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ras3 jwt files.

musicb3

Forgot to mention that I have Komplete 14 Standard,

PoorFellow

https://community.native-instruments.com/discussion/31538/i-have-kontakt-7-komplete-standard-only-player-shows-on-new-mac-m3

The ras3 files referenced to delete, do not exist on my computer

I must confess that I find your message rather confusing , first you claim that the RAS3 does not exist and then you send three screenshots of same ? I have no idea where you are going with this.

Would a support person please let me know how to fix this.

The fix for the RAS3 missing is in this trouble shooter here : My Products Are Showing As DEMO in Native Access

And the drill for trying to fix the problem with your products not showing are the below here :

Please always supply exact OS version info. When using Mac then ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Generally then you are supposed to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads) . However there has been problems for more people using the latest version , however on the other side then not doing so might also create problems. If you prefer to use a not the newest version then try NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)

Try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

else try the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and all offending product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care