Why am I unable to login to Native Access after an upgrade?

aganaut

Operating a Mini Mac M1, (Ventura 13.6) and have just purchased Kontakt 14 Standard. I was advised to update to Native Access 2, so downloaded and replaced existing NA.

A window appeared asking me to login but attempting to do so presents me with a blank window and no movement.

Have rebooted computer, dumped NA application and re-downloaded. Same result every time. Have run out of options and NI do not have access to any Support to help!

PoorFellow

https://community.native-instruments.com/discussion/31527/why-am-i-unable-to-login-to-native-access-after-an-upgrade

The problem could be with the new version of Native Access but it could also be a problem with something else.

But while reporting your actions then you didn't confess to doing and double checking the must do N.I. thing when having a Mac :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also it is possible that you have to use Rosetta to install N.A. on Apple silicon (not sure but possible) and then run without after .

Native Access Error: "Unable to log in"

Native Access Crashes or Freezes (Mac)

You can also try a previous version of N.A. however be aware that doing so in itself could also poaaibly create download issues ! : NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/31527/why-am-i-unable-to-login-to-native-access-after-an-upgrade

The problem could be with the new version of Native Access but it could also be a problem with something else.

But while reporting your actions then you didn't confess to doing and double checking the must do N.I. thing when having a Mac :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also it is possible that you have to use Rosetta to install N.A. on Apple silicon (not sure but possible) and then run without after .

Native Access Error: "Unable to log in"

Native Access Crashes or Freezes (Mac)

You can also try a previous version of N.A. however be aware that doing so in itself could also poaaibly create download issues ! : NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

aganaut

Thanks for the reply. Yes, Full Disk Access was my first action. Should have said.

There have been no Error messages, just a blank window.

Would be great to talk to a human!!

Mert_NI

https://community.native-instruments.com/discussion/comment/157087#Comment_157087

Hello aganaut, is the issue still happening after the solution, or is it solved, please let me know☺️