Hi, i own Komplete select HW 14 and I’d like to register a used Komplete 13 ultimate Upgrade from select. Now, usually it isn’t possible to upgrade to older versions, but in other threads, someone told that now (probably NI changed some policy, idk) this is possible, however they told to contact the support to make sure it is. This is what I did, I tried to contact the support but I think it isn’t working properly, i didn’t receive the ticket in my first account and I cannot see the request in support; I tried with another account and the live chat (that in my first account isn’t available because I already used once and right now I cannot reset it) forwarded the request to the support, but didn’t receive any answer.
My question is: have you ever tried to register a product upgrading to older versions from Komplete Select? Do you know if what I wrote above is possible?
P.S. upgrading to older versions from Komplete select makes perfectly sense. Think about buying a used (or older) bundle Maschine (like I did) + Komplete 13 ultimate (in bundle sold as upgrade from 13 Select, which is included with HW), if you try to register the Maschine the version unlocked isn’t the 13 anymore if a newer version of Komplete has been published, the version unlocked is the last one, so the buyer could not unlock the same version as the seller, despite buying the same bundle.
