[URGENT] Uninstalling Products via Native Access 2 Corrupts Windows Add/Remove Programs

iNate · May 2024

Be careful and do not uninstall products using NA2, or it can cause almost all entries in Add/Remote Programs to disappear. Program seems to delete registry entries it has no business deleting - basically, every other uninstaller registered on the system.

Only uninstall from Add/Remove Programs.

Tested and reproduced on two systems. Will have to wipe and reinstall the OSes from scratch to fix.

Jeremy_NI · May 2024

@iNate Please get in touch with our support so they can investigate the issue.

Scoops · May 2024

https://community.native-instruments.com/discussion/31360/urgent-uninstalling-products-via-native-access-2-corrupts-windows-add-remove-programs

YEP!

Same experience here.

Put in a ticket, and they said they wanted me to install an exe.

Are you kidding me!

NI agents here on the forum have said no it doesn't do that.

Thanks for confirming it does

Best solution to protect my investment is to go with NA 3.8, and once all installed, disable NTKdaemon at startup.

PoorFellow · May 2024

@Hayo_NI , the above complaint is at least the second of it's kind if it is something that you happen to want to look into.

@iNate , forum is user helping user mostly and you need to report this to support. I have tried pinging Hayo_NI directly to bring the matter to attention but he still wants you to contact support because he does not offer support help. So please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care