Can't access my Instruments on Kontakt

jjltidd

I recently transferred all my files to a new Apple M3 Pro but now all my plugins don't work. On the Kontakt Player all my instruments are DEMOs and need to be 'activated'. I click on the link to start Native Access but the app doesn' identify any issues or any option to activate anything. Some plugins I've downloaded and paired with my account in the past now don't exist on native access so i can't activate them.

I'm assuming it's a filing issue but I have no idea where to even start.

Thanks in advance

PoorFellow

https://community.native-instruments.com/discussion/31198/cant-access-my-instruments-on-kontakt

As a Mac user then be sure that ALL NI apps including NTKDaemon have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Normally it is suggested that you use newest version of Native Access for your OS however due to a lot mishaps lately with Mac users and newest N.A. then I will say use version 3.8 or newer : NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google). If you decides to use version 3.8.0 and needs to turn off auto-update then take a look at my thread How to turn off N.A. self-update

Else then try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

download this zip file, unzip it and and replace your xml file with this one. : NativeAccess.xml.zip

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in
request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't
, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care