I just bought the full version of Kontakt 7, but it will not appear in Native Access.

Sordan

I have no idea what to do or how to contact Native Instruments about this.

Cameron

Im having the same issue plus some and can't find any way to talk to anyone in support other than just posting here and hoping they fix it. The links in other posts for "support" or "contact us" don't work.

PoorFellow

https://community.native-instruments.com/discussion/30970/i-just-bought-the-full-version-of-kontakt-7-but-it-will-not-appear-in-native-access

CC @Cameron

You ought to have gotten the serial in an email if you bought Kontakt 7 (check spam folder also) and you must enter the serial into Native Access add serial . Also : any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products. If serial is not registered then enter the serial into Native Access add serial.

If serial is registered in Native Access but Kontakt 7 does not show after a computer reboot then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If that doesn't help either then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

Please refer to the page : How to get in touch with our Customer Care

Cameron

I'll try the xml help but the rest isn't the issue. I know how to install instruments and I tried that and after entering the serial number, nothing happens. As for the chat.. that was useless. I typed what was going on and all I got was, "no one is available to help… you should see an email…"… which I didn't get.

Cameron

Edit to my previous.. I did try step 8 and I still do not have an xml file in that folder.

PoorFellow

https://community.native-instruments.com/discussion/comment/154449#Comment_154449

I typed what was going on and all I got was, "no one is available to help… you should see an email…"… which I didn't get.

Emails from support can take a couple of hours to arrive. Otherwise please make sure that you followed the conversation to the end. Also : You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work

try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip