kontakt disapeared for native access and all plug ins are in demo mode

J STEY

Hello there ! Native access just put almost all of my kontakt plug ins on demo mode.. i got a komplete 14 upgrade and everything was working well till today. I use a macbook pro running big sur (currently upgrading to os12 monterey) and the last native access version.

what the hell do you guys think has happened ? not all of my kontakt plug in are on demo mode which is even odder. I still have the kontakt and kontakt 7 apps on my mac launchpad but they doesnt appear within the "application" folder in native access.

when i open kontakt in standalone mode, a window pops and asks me to buy kontakt, activate or run then demo mode.

full disk access is granted to all NI apps as well !

just seen there is a 49euros update to pay on my NI account to update kontakt ? but i have komplete 14 ultimate ? i really dont understand, do we have to pay more to keep using kontakt ? i cannot even use the free kontakt player..

that is a bit stressfull as i got a live gig in a few days hahaha but thanks for helping me out ! :)

PoorFellow

https://community.native-instruments.com/discussion/30514/kontakt-disapeared-for-native-access-and-all-plug-ins-are-in-demo-mode

just seen there is a 49euros update to pay on my NI account to update kontakt ?

N.I.'s shop is stupid that way , you most likely got another license than the K14U that qualifies for upgrades

Native access just put almost all of my kontakt plug ins on demo mode

I can not guarantee that it will help in your specific case but you could try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Uwe303

Hello,

and sorry to read that. Have you tried that, i mean the stuff with the xml files:

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access#:~:text=My%20Product%20is%20Missing%20in%20Native%20Access%201,...%208%208.%20Reset%20the%20XML%20file%20