Subject: Problems encountered with the Native Access library

GRM

Q: Translation inserted by Moderator (translation by DeepL)

Hello everyone,
I'm contacting you regarding some recent problems I'm having with the Native Access library. For a few days now, I've noticed that most of the elements are no longer displayed, with the exception of Monolight. I have the KOMPLETE 14 ULTIMATE Upgrade for KSelect version.

It seems that these problems started after the last update (Native Access 2 V 3.10.3), which was two days ago. Initially, some software such as “Abbey Road Modern Drummer” went into demo mode. In order to resolve these problems, I tried to uninstall and reinstall all the software, including Native Access. However, since this operation, I can't see anything except Monolight.

I'd like your help in resolving this situation. Could you tell me how to restore access to my complete library via Native Access?

I thank you in advance for your help and remain at your disposal for any further information.

Best regards,
GRM

Translated with DeepL.com (free version)

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PoorFellow

https://community.native-instruments.com/discussion/30114/subject-problems-encountered-with-the-native-access-library

Sorry to learn about your trouble which is of course not as should be. However I am just a Moderator with no influence on the N.I. products.

The most common resetting of Native Access is this one :

resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Also there is this one :

My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files'

If you want to try with an older Native Access then link to NATIVE ACCESS 3.8.0 is here (in case of a download problem then try logging into Google)

*If problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care