Native Access 3.10 stuck on loading products
My Kontakt was suddenly disconnected from Native Access, when I tried logging in again, Native Access got stuck on the "Loading Products" screen. I tried uninstalling and installing Native Access but it did not work.
Can someone help with this please?
Best Answer
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For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
If the above doesn't help then please contact : N.I. Native Access and Installation Support
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.
0
Answers
-
For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
If the above doesn't help then please contact : N.I. Native Access and Installation Support
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.
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yes! that worked for me thank you so much!
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Thank you for coming back and confirming the solution. 🙂
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