surely this is not happening

Galacticelastic

native access version 2 still not working.come on guys its been weeks now.i cant use it.screenshot enclosed thank you

Screenshot 2024-05-02 at 15.34.39.png

PoorFellow

https://community.native-instruments.com/discussion/29567/surely-this-is-not-happening

Have you done the give full disk access to ALL NI apps including NTKDaemon ? , How to Enable Full Disk Access on macOS

Also be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads)

Else check these articles to see if any of it is appropriate :

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Galacticelastic

done all of it still not working its a pile of rubbish

Galacticelastic

thanks for reply im just sick of it all

Galacticelastic

Im reading old posts from Jeremy last year in june?they haven't fixed it yet?it's frightening to think that issues are still going on.ive been sitting on chat for three hours and still no agent.

Now on sixth person via email and 3 weeks later.

We are escalating it over and over again

We want answers please???