Unable to Log In after Update

Teo Sun

I am not able to Log In after the Update. I have reset my password - reinstalled Native Access, restarted computer but still not able to Log In. I can log in to my account on the site so I know my login and password are correct. Thank you for any insight. Teo

PoorFellow

https://community.native-instruments.com/discussion/29529/unable-to-log-in-after-update

Please make sure that you are not confusing a Mac security pop up log-in with the Native Access log in !

Also when on Mac then make sure that you have given full disk access to ALL NI apps including NTKDaemon

Else if you are trying to log in to correct account and issue persists then then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Rudy

Hi Teo

what operating system and Native Access version is prompting the login ?