Missing half my purchases in NI App

Joshua Ang

As stated, GetGoodDrums, Teletone audio and some submission audio products have gone missing overnight from my files. They still exist in the website with serial numbers but wont show up in my apps, even if I reenter the serial

PoorFellow

https://community.native-instruments.com/discussion/29513/missing-half-my-purchases-in-ni-app

Try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access ,

Else try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

If the issue persists then then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

PoorFellow

https://community.native-instruments.com/discussion/29513/missing-half-my-purchases-in-ni-app

Try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access ,

Else try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

If the issue persists then then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

PK The DJ

I think by "NI App" he means Kontakt (going by forum area). They're not NI products, so presumably wouldn't be listed in Native Access anyway.

PoorFellow

Thank you at PK The DJ 🙂

OP wrote : " They still exist in the website with serial numbers but wont show up in my apps"

Which I interpreted that it shows as registered at the N.I. website but doesn't show as available to 'locate' in Native Access which they as apparently licensed Kontakt libraries ought to after entering the serial in N.A. despite if having been actually installed or not.