About six months ago I bought a second hand Maschine MK3 online, mistakenly presuming I would just have to provide the serial number to NI to get any essential software that would allow me to put it to use. I had purchased some other unrelated equipment for my studio and got involved with that first, and then starting four months ago I spent all but a few days of the last four months either in hospital or in post-admission physical rehab, so I just now am free to look into the Maschine. I put up a question on the NI site about getting software for the device, and I was informed that I must contact the seller to get some kind of a tranfer code, apparently tied to their fear that the seller will keep whatever version of Komplete or Kontakt that comes with the device, and then, if they did not demand the transfer code, I would be a second person getting the same software when it was paid for only once. I do understand that, but I don't need Komplete. I already have license to it, which I purchased separately. All I need is whatever software is necessary to use the Maschine, like if there are Windows drivers or some application that helps you put the Maschine to use. Since that sort of software would be useful only to someone who has the device, I don't see how NI would worry about someone who has the device using it for free. The person who sold it doesn't need it anymore, I would imagine, whereas, of course they could put Komplete to other use.
I found a page on the NI site that they ask you to click on if you can no longer contact the seller after you've bought a used Maschine. That sounded like just what I needed, but I clicked on it and it just brought me back to the same page that told me I needed to contact the seller in the first place. Anywhere I found opportunity to set up a support ticket, it demanded the topic, and that, too, led me back to the same page. It's been six months since I bought the thing, and I no longer have any idea who I bought it from. I checked in my Reverb.com and eBay accounts, where I am most prone to buy used musical equipment, and it was not tied to either of them.
Does anyone know how I can get essential software to use the Maschine, or did I basically buy it used and turn it into a useless item because I didn't know about this limitation in advance of the purchase?
Rob
