Why did all of my Native Instrument VST's randomly stop working today?

ebwarb

Today, All of my Native Instrument VST's stopped working. It was random, I've been using them consistently for a good while, but today they just don't work.

They are all installed, exactly as they were. Nothing has changed on my end. When I look at My Products, Serials & Downloads, I can see all of my products, but on Native Access, on the Available tap, absolutely non of them show.

It's weird because only the VST's don't work and I no longer have them registered to my account.

The instruments "seem" to work fine in Kontact.

I own, Komplete 14 Ultimate.

Please help if you can.

Very much appreciated.

PoorFellow

https://community.native-instruments.com/discussion/29464/why-did-all-of-my-native-instrument-vsts-randomly-stop-working-today

First then exit Native Access and try the trouble-shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file !

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Open Kontakt, are all your products showing?

If none of the above doesn't help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket !

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !