I am having the exact same problem as the link below on my product.
*Transfer ID is correctly issued (displayed) on the current owner's PC screen.
*When I, the recipient, enter the Transfer ID, "Transfer token not valid" is displayed and I cannot import the license.
I'm very confused and don't know how to solve the problem. I've sent a message to support, but so far no response.
All such issues are handled exclusively by N.I. Account Support !
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.
Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !
