Support is Failing,cannot reach support. All links are dead ends

MusicTime

Hi,

I have been a NI customer for a long time. I recently bought a new MacBook Pro with the M3 Max chip, since my 2015 MacBook Pro started stuttering under the weight of my sessions.

I never expected to experience so much trouble getting my NI products up and running on new laptop. I am beyond frustrated as days go by and I am unable to work on a pressing project.

I was running Kontakt 6 Player for all my instruments and Guitar Rig 5 Pro. Not seeing a link to dl 6, I dl'd Kontakt 7 Player.

I dl'd the newest Native Access and see my instruments there, but when I dl them to my new computer, they do not show up anywhere.

I don't know if there is a compatibility issue or what. I don't know what to do. I cannot reach support. All links are dead ends.

Anyone? help?

Thanks

PoorFellow

https://community.native-instruments.com/discussion/29149/support-is-failing

I don't know if there is a compatibility issue or what. I don't know what to do. I cannot reach support. All links are dead ends.

There has just been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

If the suggested solutions does not help then click through until that you reach the Talk to a support agent (go back and try again and change answer if necessary ! )

BIF

"All links are dead ends" sounds like a lot of drama designed to elicit a magical fix. It's not going to work, because only humans work at NI. I'm pretty sure they don't have any magic elves.

OP, please read @PoorFellow's post above and try his suggestion.

If you still have trouble, then take a moment to calm down...then come back and we'll try to help you. But coming back here to yell at NI won't help us to help you.