Maschine plus registration fail & login problem !

migaraofficial

Guys' please help! I recently bought a used maschine plus. But the seller didn't tell me anything about transferring licence ID. I wasn't aware of such a thing and i did a reset. Now i can login and register the device with my Native ID. Unfortunately the Hardware serial sticker in the device is damaged and few digits or letters are missing. But i have the device ID. How can i get this sorted? Please help!

migaraofficial

Correction : I can't login and register the device to my NATIVE ID. Please help!

PoorFellow

https://community.native-instruments.com/discussion/comment/148346#Comment_148346

If you have lost access to your account that you have no longer access to then you will have to ask N.I. support to help you ! Check this article ! "I Have No Access to My User Account".

Same goes for serial number and registration issues !

All such issues are handled exclusively by account support !

Please contact N.I. Purchase and Account Support !

There has just been introduced chat support for accounts assistance (at least in daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

Rabid

Contact the seller and ask them to log into their account, copy the number and send it to you. Also ask them to initiate a transfer. It is a simple process. Last time I sold NI hardware it took about 5 minutes to get a response from the transfer system. I'm guessing that it is animated.