Can't download old software with Native Access?

Wanny

Many years go I bought a Samson MIDI keyboard and it came with licenses for NI software and content, namely:

• KOMPLETE ELEMENTS MK2 for Samson Audio

And I have also added the following products:

• POWERED BY REAKTOR - Mikro Prism Xmas Special
• POWERED BY REAKTOR - Reaktor Factory Selection

In the case of KOMPLETE ELEMENTS I can't download it from Native Access. The content appears in the list after enabling the "Show discontinued products" option, but it has the "Locate" button... and how can I locate something I haven't downloaded?

In the case of the other 2 products, they don't even show up in the list :/

PoorFellow

https://community.native-instruments.com/discussion/27032/cant-download-old-software-with-native-access

Generally speaking then N.I. do offer downloads of some 'legacy software' (please see links below) , but to the extend that what you need is not available as public download listed on the site (which is how it appear to be in your case) then you will have to politely contact install support and ask if they will / can supply you with some download links ! (Ref. : this discussion)

Legacy Installers for Native Instruments Software Products : https://support.native-instruments.com/hc/en-us/articles/360000306817-Legacy-Installers-for-Native-Instruments-Software-Products

Where Can I Download My Native Instruments Software? : https://support.native-instruments.com/hc/en-us/articles/209544749-Where-Can-I-Download-My-Native-Instruments-Software

PK The DJ

@Wanny You'd probably benefit from downloading Komplete Start if you're after free stuff, as that package is likely the equivalent of what Elements was way back when.

PoorFellow

https://community.native-instruments.com/discussion/comment/136032#Comment_136032

Account screenshot already mentions Komplete Start , though have no idea if you are right with respect to content (you might be ?)

PK The DJ

I did check to compare, and Elements MK2 stated "over 1000 sounds". Komplete Start is double that.

Wanny

https://community.native-instruments.com/discussion/comment/136021#Comment_136021

I found the ISO buried in my files, and Komplete Elements MK2 includes the following libraries:

• Abbey Road 60s Drums Vintage (not available anywhere, it seems)
• Guitar Rig Elements
• Kontakt Elements Selection R2
• Reaktor Elements Selection
• Reaktor Spark R2

And the following software:

• Guitar Rig 5
• Kontakt 5
• Reaktor 5

The "Kontakt Elements Selection R2" library is pretty big at least compared ot the first Kontact Factory Selection, it's 1.89 GB big.

Before the implementation of Native Access I remember I could still download the ISO file from the "my products and serials" case of need.

I checked the "Legacy installers" section just in case it might be there and I couldn't find it, most possibly because it's a particular bundle. It wasn't just free content, the CD came with its own serial number to activate.

Seems I'll have to keep that ISO in a very safe place,

PoorFellow

https://community.native-instruments.com/discussion/comment/136113#Comment_136113

Congratulations on finding the ISO. Does this mean that your question is solved ? Else I still think that you would need to politely contact install support and ask if they will / can supply you with some download links !

Wanny

Sort of.

The initial problem (being unable to download that content from Native Access even with the "show discontinued products " option turned on) is not fixed.

It's by mere luck that I found the ISO, otherwise I would still be unable to have the content installed.

LostInFoundation

Once you have installed them, does NA allow you to authorize them?

Wanny

I added them with the "Add Serial" link yesterday in hopes that it would let me download it. I got the confirmation message but still no download option.

Once I located the path where I installed they sure activated without issues.