New Maschine MK3 and serial already used
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It may happen, they should resolve it with NI. If not, you will have to contact NI support, or return MK3 to the shop....
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Here is a link to a post on ow to get in touch with support
How to get in touch with our Customer Care 📧 — Native Instruments Community (native-instruments.com)
explains all about how to contact..
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I feel for you. Took me 4 tries to get a new M+ Lol. One of them, I got home and it wasn’t even a M+ in the box, but an mk3. Companies are trying to resell returned items as new. My case was through guitar center.
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There is some useful information for you on this thread as well:
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