New Maschine MK3 and serial already used

mauro05

Hello,

incredible, I wanted to register my new Maschine MK3 and it says HW serial number already registered..

How do you suggest to proceed? I already contacted the online shop, but i dont trust them anymore.

thx

Kubrak

It may happen, they should resolve it with NI. If not, you will have to contact NI support, or return MK3 to the shop....

Blindeddie

Here is a link to a post on ow to get in touch with support

How to get in touch with our Customer Care 📧 — Native Instruments Community (native-instruments.com)

explains all about how to contact..

Dstep ATL

https://community.native-instruments.com/discussion/2448/new-maschine-mk3-and-serial-already-used

I feel for you. Took me 4 tries to get a new M+ Lol. One of them, I got home and it wasn’t even a M+ in the box, but an mk3. Companies are trying to resell returned items as new. My case was through guitar center.

Nico_NI

There is some useful information for you on this thread as well:

https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer