Serial not working

hpw917
hpw917 Member Posts: 3 Newcomer

Brought a brand new maschine mk3 through NI about a week ago. It turned up today but the serial doesn't work 'an error occured while processing your serial'. Really frustrating that it doesn't work out of the box. Will problems like this keep happening with native access? Not off to a good start with my NI experience...

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,830 mod
    Answer ✓

    @hpw917 There's an issue with some serials at the moment, if you're affected please contact my colleagues with a proof of purchase here: https://bit.ly/NI_support_NA

    And if you submitted a request already, my colleagues will get back to you.

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