Serial not working

hpw917

Brought a brand new maschine mk3 through NI about a week ago. It turned up today but the serial doesn't work 'an error occured while processing your serial'. Really frustrating that it doesn't work out of the box. Will problems like this keep happening with native access? Not off to a good start with my NI experience...

Jeremy_NI

@hpw917 There's an issue with some serials at the moment, if you're affected please contact my colleagues with a proof of purchase here: https://bit.ly/NI_support_NA

And if you submitted a request already, my colleagues will get back to you.

Milos

My theory is that the NI will have some maintenance.

During that, you will surely not receive any downloads or serials.

Maybe even before the maintenance

Here is the screenshot of most recent news:

Take a grain of salt.

It is just my guess.

Have a nice day.

hpw917

https://community.native-instruments.com/discussion/comment/126839#Comment_126839

Thanks for the response

I understand that there is maintenance but it's in 3 days... if support don't reply today then I will have to wait through the weekend then there is maintenance and I will be at work all week. Frustrating

Have a nice day

Milos

You too, good sir.

Jeremy_NI

@hpw917 There's an issue with some serials at the moment, if you're affected please contact my colleagues with a proof of purchase here: https://bit.ly/NI_support_NA

And if you submitted a request already, my colleagues will get back to you.

hpw917

https://community.native-instruments.com/discussion/comment/126884#Comment_126884

Thanks Jeremy, I will be patient. Does an NI order reference count as proof of purchase? I purchased through the NI site

I've submitted a request already today just waiting for the response :)

Jeremy_NI

@hpw917 Of course, if you bought directly with NI, they can check it on their system.