Serial not working
Brought a brand new maschine mk3 through NI about a week ago. It turned up today but the serial doesn't work 'an error occured while processing your serial'. Really frustrating that it doesn't work out of the box. Will problems like this keep happening with native access? Not off to a good start with my NI experience...
Best Answer
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@hpw917 There's an issue with some serials at the moment, if you're affected please contact my colleagues with a proof of purchase here: https://bit.ly/NI_support_NA
And if you submitted a request already, my colleagues will get back to you.
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Answers
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My theory is that the NI will have some maintenance.
During that, you will surely not receive any downloads or serials.
Maybe even before the maintenance
Here is the screenshot of most recent news:
Take a grain of salt.
It is just my guess.
Have a nice day.
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Thanks for the response
I understand that there is maintenance but it's in 3 days... if support don't reply today then I will have to wait through the weekend then there is maintenance and I will be at work all week. Frustrating
Have a nice day
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You too, good sir.
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@hpw917 There's an issue with some serials at the moment, if you're affected please contact my colleagues with a proof of purchase here: https://bit.ly/NI_support_NA
And if you submitted a request already, my colleagues will get back to you.
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Thanks Jeremy, I will be patient. Does an NI order reference count as proof of purchase? I purchased through the NI site
I've submitted a request already today just waiting for the response :)
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