Cannot activate Komplete Hardware/Software Bundle

Titus

Hi,

Today I bought the KK M32 + Komplete Standard bundle that was part of the Summer Sales but I have been struggling to get anything working ever since.

Not only is Native Access 2 being extremely uncooperative (I had to download the old White version to get anything working reliably on both my M1 Mac and my Windows PC), I am unable to use any of the purchased software.

This KB article suggests that I should be able to use them even before receiving the hardware:

But, even though I followed all of the instructions to a T, I'm still stuck with everything that I download showing up as demo versions, in spite of the fact that I should now own the software.

I have contacted support but I have yet to hear back from them, so in the meantime I am posting this here since I doubt I am the only one facing this issue.

Thanks in advance for your help,

Titus

Jeremy_NI

@Titus It seems the issue was fixed by my colleagues, there was probably a glitch in your case.

Sunborn

https://community.native-instruments.com/discussion/14286/cannot-activate-komplete-hardware-software-bundle

Today you bought it? Well get in the line, it might take few days... Forum is full of similar posts

Meanwhile you can try this:

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Paule

@Titus, do you recognize the message on top of the Support pages? No? Here it is again:

So, please be patient!

Titus

https://community.native-instruments.com/discussion/comment/78296#Comment_78296

No need to be rude or condescending. Yes I did read that message, and I am still posting as I was unable to find previous posts using the keywords that I used in my title, so this might help someone else facing the same issue.

Sunborn

https://community.native-instruments.com/discussion/comment/78298#Comment_78298

When someone states the obvious it is not "rude or condescending". It is the simple truth, the fact, the reality.

Titus

Veterans ganging up on new users asking simple questions on Internet forums, ah love it

Sunborn

https://community.native-instruments.com/discussion/comment/78305#Comment_78305

LOL glad you love it! :-)

However, it is not that. It is the...

Spoiler Warning

...simple fact that we grow up on more free and tolerated societies were everyone spoke his own mind, freely, without this "neo-liberal-conservative-political-correct-ism"...

Ok, back to topic now 😉

Paule

Oh, you don't know what if … I become "rude or condescending" … Sarcasm or cynicism? You get to choose. There is a special Reaktor speech for veterans new users don't know. This forum is part of the company NI with heavy rules for all. Nobody wants "rude or condescending". You ask we answers, okay?

Sunborn point my nose on it. The new title isn't anymore Forum Rules:

https://community.native-instruments.com/discussion/24/community-code-of-conduct-please-read-before-posting

LostInFoundation

https://community.native-instruments.com/discussion/14286/cannot-activate-komplete-hardware-software-bundle

Is everything working better now that you are using NA1?

If the programs are still shown in demo mode, try to take a look at this article:

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Titus

https://community.native-instruments.com/discussion/comment/78651#Comment_78651

Hi thank you for your answer,

Sadly installing NA1 didn't fix my demo issue. I also tried the support article you linked with both NA1 and NA2 and it doesn't seem to have made a difference. I think the issue is on NI's servers' side

I'll probably just have to wait for shipping so that I can enter the hardware serial

LostInFoundation

https://community.native-instruments.com/discussion/comment/78709#Comment_78709

But we both know it shouldn’t be like this, since they even published an article specially for this SoS about this

https://community.native-instruments.com/discussion/14074/m32-komplete-ultimate-bundle

Jeremy_NI

Hey everyone, even if not rude or condescendent, it's also nice just to be kind.

Jeremy_NI

@Titus I see that you contacted my colleagues regarding this issue. They will get back to you and hopefully fix the issue. Will keep an eye on your ticket.

LostInFoundation

https://community.native-instruments.com/discussion/comment/78928#Comment_78928

Could you please also make a public statement about the infos in the article in this thread

https://community.native-instruments.com/discussion/14074/m32-komplete-ultimate-bundle

There are still 16 days before the SoS ends, and being the article not 100% clear, it would be nice for interested people to have an official answer.

Is it possible to obtain the bundled software before registering the hw serial during this SoS? (as it seems, since there is a special article for this)

Jeremy_NI

It's written in the article:

Usually, attached software products can only be activated after registering the hardware. But please note that all bundles that include KOMPLETE flavors come with an additional product that allows you to use your bigger KOMPLETE Update/Upgrade straight away without having to wait for your hardware to arrive. Here are the instructions.

Jeremy_NI

@Titus After double checking, in the article it is said that for M32, this is the 2 products that need to be activated before the upgrade:

• KOMPLETE KONTROL M32: KOMPLETE KONTROL M32 Collection + KOMPLETE 14 Select Upgrade for Collections

I don't see the M32 Collection on your account, could it be that you missed it?