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Voucher redeem
Hi folks I have a £22 voucher that I have tried to redeem for pro tools factory library that is not on any offer etc.. for £17. When I try to purchase it, it says my voucher is not valid. I am aware that I can only use the voucher for things that are not on offer or discounted etc ( Which is a bit of a bummer because most…
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Has anyone else had issues with buying a product? - Blank Pay & Confirm Page
Hi all. Looks like you can't even enter a CC number. Click on CC and it gives you a red error stating the card has failed before you even enter a card. Could be a system overload from the sale?
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Persistent Payment Error
Looking for some help. Trying to buy Spotlight collection, but I keep getting this payment error, even though none of my information is incorrect and I've tried PayPal. Please help @Jeremy_NI
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Streaming on YouTube, Twitch, VR-Chat, using a Mac mini M4, OBS - sunflower is not working
hi all, I want to use my new Mac mini M4 in combination with my S4MK3 for streaming on several platforms like YouTube etc.. I used the tutorial as described on the following page: https://support.native-instruments.com/hc/de/articles/360006980357-Wie-streame-ich-meine-TRAKTOR-Set-auf-YouTube-Live-oder-Twitch I have…
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My new S88 MK3 keeps freezaing up after a few seconds
I'm using my S88 MK3 bus powered using the data cable as the power cable. It worked fine for a few months but now it keeps freezing up. The keys will still work but all knobs and screen will freeze. Does this HAVE to be powered with the original power cable? If so, wont it fry the board with the data transfer cable that…
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My TIMECODE are not recognized with my AUDIO 6 in TRAKTOR PRO 3 or 4
Hello I have Traktor Pro 3 and 4 and I can't get timecode vinyls to work with an AUDIO 6 card. I can play vinyls thru, but no timecode. My computer is a Mac 12.7.6 I have the same problem with a friend's Mac who has a MAC 11.7.10 and it is impossible to play timecode vinyls. Help please Loic
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Evolution Series bundles - 'Everything' Bundle inconsistencies, doesnt have all content?
Right now there are 4 bundles from Evolution Series available on sale Everything bundle Mega Bundle World Percussion Bundle Originals Bundle The 'everything' bundle says its "The most comprehensive collection of Evolution Series instruments" and is by far the most expensive bundle, however when you click on it it says it…
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How can I get an issue purchasing a product resolved
I am totally fed up with NI and NO Support. Wanting support and getting some AI device that has little if any I really has me annoyed beyond belief. I simply want to spend some of my pension on a product but get looking at previous orders it seems I somehow requested a refund. If I did that was not my intention. But if I…
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eVoucher Not Working
Hello! I am trying to buy Project Sam Orchestral Essentials 2 and applying the eVoucher code got in email but it's not working at the checkout. I tried Berlin Orchestra Inspire 2 & even Heavyocity Damage too, but it's just not working. Would you please sort it out? I would like to buy the Orchestral Essentials 2. Thanks.
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Audio Kontrol 1 and headphones 120 OHM
Greetings, I'm new to all that sound engineering thing so I don't even know the proper terms for asking my question. I have Audio Kontrol 1, I don't have monitors, I do have headphones Superlux HD-666 120 OHM. My problem is that it gives "rich" sound only when I make it loud (close to level where it's almost unpleasant for…
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F1 Traktor Controller - Download the software
Hi, I bought the f1 Traktor Controller . Now I want to download the software as described. But I do not get any Traktor Version to use it. It is described that I can install a Traktor version. What do I have to do ?
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How to install B4-II on Windows-10 PC
I'm trying to install B4-II on my Windows-10 PC. It was until recently working but after fitting a new Hard drive the authorisation was lost. I've retrieved the serial number from my NI account and used Native Access/ Add Serial to register it. A 'Success' message appeared. But I can't get any further with the activation.…
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Native Software for Akai
Hello, After much research and wasted time searching, I finally realized that all Native Instrument software, plugins, and DAWs, supposedly designed for Akai hardware, don't work on the MPC Key 37 STANDALONE. To use them, you need to use a computer, in controller mode. Can you confirm this, so I can finally accept the very…
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Please organize your dev team shared frameworks - terrible HiDPI/NKS implementation
I purchased Aurora, Cascadia and Plasma (iZotope) from Summer with Sound (installed on Windows). Each plugin performs differently, and ultinately poorly in HiDPI. Whether it's 4K with 100%, 125%, 150%, 175% scaling, nothing is predictable or good enough. You're showing images on this website, and on IZotope at higher…
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How can I buy Izotope RX 10?
My machine can't use an os higher than MacOS 11.7.10 and RX 11 needs MacOS 12. I've been using RX 10, but my trial ended. I'd like to buy RX 10. The Product Portal only shows RX 11 as an option to buy. How can I buy RX 10? A manual authorization would be great, so then I can avoid potential pushed upgrades by the Product…
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I bought a mk3 mikro machine without a serial number and I can't see the hardware serial number?
Hello community, a few days ago I bought a Mikro Maschine MK3, I didn't know that a serial number was used for installation, I can't contact the seller, so I don't know if it was a scam etc... can I use this Mikro Maschine MK3 by buying a new serial number or will this hardware be of no use to me anymore, I also can't see…
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Unable to purchase Plugins
Hi there, I have recently been trying to purchase the Spotlight Collection bundle. However, once i try to pay by card or with PayPal, i am met with this message. "Payment issue; Your payment was unable to be proccessed. Please check your credit card information, or choose another payment method" There is no option for me…
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Izotope login and account access not working
I made a purchase today via the Native Instruments website for a Izotope product, RX 10. Infact, Native Instruments sells MANY Izotope products on their website. When you make an Izotope purchase from NI, you get a few emails from NI. You get your order confirmation and you get your Izotope product serial number. You are…
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Can't crossgrade Ozone 11 standard to Advanced (from Komplete 15 standard)
Hi, I've tried many times to crossgrade ozone 11 standard wich is included in my Komplete 15 standard bundle, but I can't see any crossgrade on the NI webshop, even after the "buy" button. Has anyone the same problem ? I need to say, that I had an izotope account before Native ID, but I don't think that's the problem. When…
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Output Essential Engines bundle content ?
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