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Voucher not working
Hello, I just receive a voucher for 2 free Expansions and select : - Luxury Hip Hop Bundle - Expansion - System Clash But when a enter my voucher the system say : "The voucher code 'xxxxxxxx' is not applicable for your current order. Please review the terms and conditions for this voucher." Can't understand why. Thanks for…
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Monark, Prism, Massive not loading, error message
When I try to load Monark, Prism, or Massive, an error message pop ups on my Maschine mk3. I have a Windows 11 hp.
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Why is there no special offer for hardware for Komplete Ultimate+ Customers?
I wonder why I never saw any offers for very good customers of NI Software Products, like "Komplete users" are. It its only the other way round with e.g.: Summer sale: Get additional free software with a hardware deal. Is there no support or benefit for us reliable NI users?
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komplete s88 mk3 driver not listed in update windows 10
I haven't heard from NI for four days and have s88 mk3 not working. Screen is white with no logo, message or anything and no lights come on. The cable is not the issue as when on it populates in the device manager. When I go to update driver there is no Komplete MK3 driver only Machine MK3. NI support site has no driver…
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Do any had any problem in the 360 subscription payment ?
For the summer of sound I tried to subscribe to 360 pro but even though my screen indicate I paid successfully and that I received the confirmation from my bank no action was possible when clicking ont he continue button. I tried to repeat the operation and with other subscription like 360 plus but I was still stuck in…
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Chatbot Not Accepting Invoice for Warranty
Is there some other way to contact support? I have 5-days left on a warranty for my S88 MK3 Midi keyboard and the chatbot does not seem to be accepting my invoice. How long has support been taking to get back to people these days? Thanks!
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I need to reset the Headphone potentiometer on my Komplete Audio 2
Hello! I have a problem with my Komplete Audio 2. The Headphone volume potentiometer is only activating one side of the headset, I probably have to replace this potentiometer, I would like to know the exact reference of the potentiometer so I can replace it. I attached a picture of a similar potentiometer model that I…
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why wont my 360 subscription work
I am trying to purchase the native 360 pro, but when i input information and press enter, it only loads and stays at the purchase page,
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picked acoustic 1.0.0
I'm late to this, but i thought I'd get help from you. So I have Kontakt 6.8 and unfortunately I can't upgrade to 7 at the moment because of O.S limitations. I just bought picked acoustic and i found the link to the old version 1.0.0, however when i open the drive it says 1.1.0 which isn't working on my kontakt. So does…
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Kore software (and soundpacks) on a Windows 11 laptop
Hello. I have my old installer software saved on the Win 10 laptop I'm moving from. Can anyone help me with the order I need to run them in to get it working on the Win11 laptop I'm moving to?
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[iZotope Neutron 5] Payment completed, but no serial or download after 2 days
Hi, I purchased iZotope Neutron 5 from the official Native Instruments site on June 15th and paid via PayPal. The payment has been successfully charged to my credit card, and I received the order confirmation email. However, even after more than 48 hours, I have not received any serial number or download instructions. The…
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Any Controller Keyboard with integrated audio interface and NI Integration available?
Hi there, does anybody know if there is a Controller Keyboard with integrated audio interface and NI Integration available?
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DC Offset in Izotope RX 11?
Hello, does iZotope RX 11 standard have dc offset and how do I enable it?
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What to do when getting a new computer
I am getting a new computer and need to know what I need to do so not to lose license. I have Komplete Ultimate 11 and 15 installed on external hard drive, but I believe the actual Komplete Kontrol software launches from c drive and needs to be installed there. I would like to know all this prior to disconnecting my old…
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Ozone and Tonal Balance Control
Greetings, I'm learning how to use all those Izotope tools from "Music Production Suite Pro". I understand that it takes time to figure all ins and outs, however I guess the basic ideas should be set as a base and the rest should be added on top of it with time. And I have hard time to understand the basic concepts. If…
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Izotope Ozone 11 Standard not showing as owned
Ozone 11 came with Komplete bundle but is not showing as owned and therefore not eligible for crossgrade —- any ideas?
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Do priced for Australia include GST?
I've looked for a search feature in these forums, but could not find one. ALso, the Chat featire is not loaded at all right now, so sorry for this question. I'm about to checkout on a big order here in AUD for delivery to Australia, and there's a warning in the checkout that I must pay GST (an additional 10%). For…
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Cremona Ensemble Missing from Collectors Edition 15
Hi, I just purchased Collectors Edition 15. One of the main reasons was for Cremona Ensemble. The solo instruments show up but ensemble is missing from Native Access. Just wondering if anyone can shed light on this.
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Why did I lose my authorization for ozone 11?
I am a subscriber and suddenly I have lost half of the software I am paying for. What happened?
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Izotope login and account access not working
I made a purchase today via the Native Instruments website for a Izotope product, RX 10. Infact, Native Instruments sells MANY Izotope products on their website. When you make an Izotope purchase from NI, you get a few emails from NI. You get your order confirmation and you get your Izotope product serial number. You are…