native accees license issues

robo · June 2023

Hi.

I have mac pro 2019 intel. faced the following problem. my NA doesn't show up for loading plugins.

the fact is that a year ago I installed free products from NI. everything was fine with them. but a couple of days ago I bought a new komplete kontrol a49. added license number to NA but nothing happened. even the old plugins started to slow down a lot. work became impossible. I decided to completely reinstall NA and all their products. I found how to do it right on this forum, but it only got worse.

After a complete reinstallation of NA, the following problem appeared. in my NA it began to display only 4 products (I attach a screenshot). but they don't work. they are

completely empty. there is no a single preset, no a single library. just empty. I tried to add the license number again, but it does not work because it has already been used. I don't know what to do with all this. nothing helps

perhaps someone can help me give some advice?

PoorFellow · June 2023

https://community.native-instruments.com/discussion/comment/80284#Comment_80284

Otherwise , You need to contact Support for help , but be patient there is a sale going on and response time is very long !

https://support.native-instruments.com/hc/en-us

robo · June 2023

I apologize for my english. I'm from Ukraine. translate everything through google😁

PoorFellow · June 2023

First look at account on internet there you can see everything registered so you can see if something does not look right : https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

Else have you tried reverting to Native Access 1 ?

Consult this page how to delete traces of previous version :

https://community.native-instruments.com/discussion/14306/access-3-40-no-longer-remembers-my-login#latest

Then follow

How to Downgrade Native Access 2 to Native Access 1

https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1

Else if you still use Native Access 1 then try the reverse as in upgrading to Native Access 2: https://www.native-instruments.com/fileadmin/downloads/Native-Access_2.exe

Otherwise , You need to contact Support for help , but be patient there is a sale going on and response time is very long !