Traktor wont open at all on new laptop

First test: I tried to uninstall it and reinstall it. No luck, nothing changed.

(just to know if you have my same version: are you on Traktor Scratch pro 2 2.11.3?)

I’m not so sure in my case this is the problem. I’m using a Surface pro 8 which is exactly the same computer on which Traktor was working before. I checked and effectively it mounts a Tiger lake processor, but it seems to me to remember that when Traktor was working on the Surface, it was already a version with stems. Unless I’m really wrong and I mix up what I remember with my studio computer (which is even older than the surface but makes newer Traktor versions work…).

I will try to install also the first version that contained Stems (can you confirm that it was 2.9?) which I can find here https://www.native-instruments.com/en/support/downloads/update-manager/?q=Traktor&t=updates

Going back to 2.6.8 will also remove things like Freeze/Slicer mode, Ableton Link, step sequencer for Remix Decks,… And the aforementioned Stems. Quite not ideal to lose all these functionalities. Specially for someone like me who bought 2 D2 controllers to use these functionalities (NI already discontinued them little after introducing them and taking the (not small) amount of money people like me spent to buy them…)

Question: since NI seems conscious of the problematic with these processors (that are mounted on official MS computers, therefore not so rare) from so long (you said it affects all version from 2.7 to 2.11.3… Ever thought of fixing the problem? It is not like a small problem for very rare and not used processors. It prevents Traktor to being able to start AT ALL. And therefore to use it.

This is something I don’t understand about NI. Such a serious problem and instead of fixing it they continue to build on top of it, moving from 2.7 to 2.11.3. I checked and there has been 14 updates from 2.7 (which was released 27.10.2014. 9 years ago…not enough developer time (as someone in NI call it) to fix it?). And they are not interested in fixing this issue? Just moving on for 14 updates and 9 years ignoring it and all these users? That’s not a very professional (nor honest) behavior.

And not even mentioning it in the release infos is the icing on top of the cake.

Yes…I know now it’s 9 years later and someone could say “in the software world you can’t pretend a software version from 9 years ago still works”. But they knew this problem when it appeared and the version was brand new as the computers it affected…they just chose to ignore it…

Sorry…but sometimes NI just seems to not care about users. And, even worst than this, willing to show them they don’t care. Like “We do what we want and we throw it at your face, in any case you can’t do annything about it”. This is exactly why I didn’t buy the update to Traktor 3: if you cripple the products I already bought from you and you don’t even care, difficult for me to trust you and buy a new one.

Waiting for an official statement about the intention to fix this problem (or not)

No…they simply are not registered. Since they didn’t give me any software I didn’t already own, I didn’t register them.

But since you need to confirm that I was saying the truth, here is a proof I own them:

And if in future you’ll need it, here is another one about some other NI gears I own:

Do you need a photo also for the hardwares from other companies?

Sorry, but since eight years have passed, I don’t have my receipt anymore to prove you also that I bought them on release

BTW…out of curiosity: is it normal procedure for Customer CARE to go in users accounts when it’s not needed?

😶

Thank you for the alternative solution you provided me (even if I wasn’t asking for it).

The problem is this isn’t solving the issue for the other users

can you maybe tell more about this alternative? also feel a bit suspicious of this problem and been trying just to get same setup working on new computer as on my old laptop, but just don't have the visibility what's a bug and what's a known issue.