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    • Known issue: Windows Defender flagging products as Trojans

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    Answers

    • Member Posts: 26 Helper
      https://community.native-instruments.com/discussion/comment/60470#Comment_60470

      Dear @Hayo_NI,

      Just wanted to let you know that I have been able to update Maschine Software after installing windows update KB5023773 tonight.

      MX-Err2.PNG


      Regarding Massive X, it has given me a new error this time: Trojan:Script/Sabsik.FL.B!ml

      MX-Err.PNG


      Thanks for your cooperation.

      Best regards from Barcelona,

    • Posts: 0 Newcomer
      edited March 2023
      The user and all related content has been deleted.
    • Product Team Posts: 316 mod

      Hey all, a final update on the matter:

      • It's a Windows Defender issue. We can assure you our installers are safe, and that the flags are false positives. We're noticing a decreasing trend of users getting affected and will continue to do research, but it seems as though keeping up to date with the latest version of Windows Defender should solve the problem.
      • If you still prefer to manually install them, know the workaround our customer support team will give you is not 100% reliable, but feel free to reach out to them here.
      • Native Access 2 recently released its 3.2.1 update. This hotfix does NOT address any antivirus issues. Just wanted to clarify that.

      This will be my last update on this matter for now. Should anything come up I'll make sure to update this thread again, but for now, keep your Windows Defender up to date.

      Thank you all for bearing with us! We really appreciate your patience on the matter!

    • Member Posts: 12 Member
      edited March 2023

      I just updated Windows Defender and the problem hasn't gone away. Moreover, it now extends to a newly presented update to Sonic Couture Glassworks..

    • Member Posts: 1 Newcomer

      salut moi c'est en mettant à jour kontakt 7 que defender bloque en signalant un trojan :script/wacatac.htm. j'ai autorisé, j'espère que native ne se plante pas !

    • Posts: 0 Newcomer
      edited March 2023
      The user and all related content has been deleted.
    • Posts: 0 Newcomer
      The user and all related content has been deleted.
    • Member Posts: 16 Member
      edited March 2023

      i just can't believe that this hasn't all been sorted out yet. last night, i tried updating Massive X again & had the problem again (i think this was the 5th or 6th time i was prevented from updating NI software in the last few days). the problem is still very real. but at least the buck has been passed over to Microsoft, who I am sure will be very motivated to fix it! SMH

    • Member Posts: 563 Pro

      I was able to install the latest Massive X update now, after updating the virus definitions of Defender. This is the version which is installed here:

      Defender_Version.png


    • Product Team Posts: 316 mod

      @Vladyk _Dj Behind the scenes our teams are working on turning to Slim content installers, but it's a different install method that our teams need to support. We also have a large catalog of products each with their own file structure and product type, so it's not so easy to mass migrate. We have a few products that work with this technology out there and we're preparing the rest. Hopefully in the future it'll solve the issue altogether, but this is not something that's done in a week.

    • Member Posts: 12 Member

      Still failing on the most recent Kontakt 7 update.

    • Member Posts: 13 Member
      edited March 2023

      Tried to update again today with newest defender and it still continues to flag massive X 1.4.3 and now the newest Kontakt 7.2.0 updates too as wacatac.h!ml trojan.

      Not a biggie, the old versions work. I'll try again later.

    • Member Posts: 175 Advisor

      get an email very late (nearly midnight in Italy o.O ) from IKM, so they worked on the thing too and can confirm for their product: it´s false positive and I can disregard it.

      so let´s sit & wait for MS-Defender-fix

      https://www.youtube.com/watch?v=W434iQM7Lzw


    • Member Posts: 3,124 Expert
      edited March 2023

      Win 10 Home. NA2 has installed Massive X successfully.

      Installation of Kontakt 7 Player has failed.... No real problem for me....

    • Member Posts: 6 Member

      As it is confirmed to be a "false positive" you can always temporarily disable Windows Defender online protection to perform the installation/update or wait for a Microsoft fix.

    This discussion has been closed.
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