S4MK3 problems Output and Headphones

claudeclaude
claudeclaude Member Posts: 12 Sine
edited February 9 in Traktor Software & Hardware

Hi, headphones problems with s4mk3.

When I play a track for istance on Deck A with the fader open, I also hear the volume in my headphones Cue, Deck B with the fader down (the cue mix is 0), and also the audio comes out from the speakers only if I start Traktor and after the S4 otherwise I hear croaking in the distance.

All this is not due to the software because the same problems also happen with Virtual Dj

The firmware is the last updated version and latest Traktor Pro 3.5.2 version.

Pelase, Can someone help me ?

Thanks

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Answers

  • Matt_NI
    Matt_NI BerlinAdministrator Posts: 795 admin

    @Ryan_NI Any tips you can share here to get claude set-up??

  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    S4MK3 Mac13 inch Mojave 10 14 6 but i tested also on Win 10 and the issue still exists

  • Wyley
    Wyley CanadaMember Posts: 236 Saw
    edited February 9
    https://community.native-instruments.com/discussion/comment/4989#Comment_4989

    Are you using the S4's default mapping? Did you make any changes to the mapping? Do you still have warranty for your unit?

    Also can you go into your OS audio/midi and take a pic of the s4 properties and post it?

  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    Yes i'm using default mapping without any change, there's no more warranty.

    Thanks

    20220209_195808.jpg
    20220209_195628.jpg
    20220209_195633.jpg


  • Wyley
    Wyley CanadaMember Posts: 236 Saw
    edited February 9

    @claudeclaude

    I meant in Mac OS go to Utilities - Audio Midi Setup - Audio Devices and show me both the in/outs like this for you S4. Thanks.

    Audio Window.jpeg


  • claudeclaude
    claudeclaude Member Posts: 12 Sine


    20220209_211059.jpg

    Ok, do you need the picture of Traktor Kontrol s4 Mk3 page ?

  • Wyley
    Wyley CanadaMember Posts: 236 Saw
    https://community.native-instruments.com/discussion/comment/5019#Comment_5019

    Yeah the s4 one.

    Did you buy it used?

  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    No no, absolutely new

    20220209_212855_1600x721.jpg


  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    I think it's a S4 audio card problem, not a Mac or Traktor 3 problem because i have same issue on Windows and on Virtual Dj

  • Wyley
    Wyley CanadaMember Posts: 236 Saw
    https://community.native-instruments.com/discussion/comment/5026#Comment_5026


    Ok you bought it new so when did this issue start happening then?

  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    The controller is Nov 2018, the issue starts yesterday

  • Wyley
    Wyley CanadaMember Posts: 236 Saw

    From what I read you only get sound to your speakers on if you start Traktor first. Also you can hear Deck A from the headphones but not Deck B is this correct?

    If so your sound card might not be the issue but most likely the controls. I say this cause you S4 has 4outs, 2 for main and 2 for headphones and if you are hearing from both then the issue is probably in the units controls.

  • claudeclaude
    claudeclaude Member Posts: 12 Sine
    edited February 9

    While i'm playing deck a with fader A up, in Deck B cue headphones (with fader down) i hear both Deck A and Deck B in my headphones. The cue doesn't isolate the sound.

    About the speakers I hear the music output on if I randomly turn on and turn out the power switch

  • Wyley
    Wyley CanadaMember Posts: 236 Saw
    https://community.native-instruments.com/discussion/comment/5035#Comment_5035

    Ok

    Setup Traktor like this and start moving faders and pressing the headphone cues and see what happens with the gui. Pay attention to the bottom right at the mix knob and see if thats moving also. Let me know if it's all working

    test.jpeg


    After doing this go to the back of your unit and wiggle the usb cable and see if the controller glitches.

  • claudeclaude
    claudeclaude Member Posts: 12 Sine

    Done, if I move the faders and the headphones cue, everything works and answers, but the knob of headphones volume and cue mix don't move if I move on S4.

    Any glitches if I wiggle the USB cable

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