Hey everyone,
You may have experienced issues accessing and using Native Access last night. We experienced an outage in our cloud infrastructure serving both Native Access and our website (license transfer functionality). Critical processes like installations, downloads and activations of products were affected for some users between 18:00 PM - 04:15 AM CET.
We want to sincerely apologise to everyone affected by this downtime and want to reassure you that our teams are doing everything to prevent this from happening again.
Since last night, we have already implemented changes to help fix the problem and our teams are currently working on lasting improvements. Unfortunately, the issue is not completely resolved yet - please bear with us while we continue to fix and monitor.
If you have any questions or concerns, please drop us a comment below 👇
Edit: The issue is now resolved completely on our side.