m4a support on traktor 3.6? and Windows 11

Dirk Jan Dullemond
Dirk Jan Dullemond Member Posts: 15 Member
in Traktor Software & Hardware

Seems I am having a problem with the iTunes m4a format on Traktor. What I notice is 2 things: 1 the track starts visualy with a blue spike, this one is audible 2. Then later in the track distortion appears in the for of (random) clicks. Any one for a solution to this? There is no difference in (not) using a controller. As far as In can deduct it is software related.

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  • Knaz84
    Knaz84 Member Posts: 38 Helper

    Hello! There are problems with this version, I confirm!

    https://community.native-instruments.com/discussion/6017/incorrect-analysis#latest

  • Knaz84
    Knaz84 Member Posts: 38 Helper

    what version of windows do you have?

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    This version:

    Editie Windows 11 Home

    Versie 22H2

    Installatiedatum ‎28-‎9-‎2022

    Build van besturingssysteem 22621.608

    Ervaring Windows Feature Experience Pack 1000.22634.1000.0

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    ANd my mp3's are running fine (as do the flacs etc.)

  • Knaz84
    Knaz84 Member Posts: 38 Helper
    https://community.native-instruments.com/discussion/comment/35192#Comment_35192

    I confirm. Other formats play well. I'll say more. If the m4a format is converted to another format, for example, to wav, then this file will play normally. So it's definitely in the m4a format. And the problem starts with this assembly of Windows...

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    Confirm, the last time I had a flawless set was july 1. (after that I was out on holiday and in hospital...)

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    Checked older iTunes songs (years old....), same problem. So I guess it is not AAC/ALAC related but Win11-Traktor 3.6.1.326 combination. Down grading (following the NI instructions does not work, same problem.

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    story continues, tried traktor on a 10 home system, no problems..... with m4a aaaargh

  • Knaz84
    Knaz84 Member Posts: 38 Helper
    https://community.native-instruments.com/discussion/comment/35305#Comment_35305

    I tried on windows 7. Works well

  • Knaz84
    Knaz84 Member Posts: 38 Helper

    Support service, advise what to do!?

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    filed a support ticket around october 11, they are working on it...

  • Knaz84
    Knaz84 Member Posts: 38 Helper

    a new beta version of the program was released, but I still have a problem

  • DJ Raena
    DJ Raena Member Posts: 15 Member
    edited November 2022

    I have this issue as well and can confirm the previous posters!

    I noticed this issue after updating to Windows 11 22H2.

    M4A files are not decoded correctly by Traktor.

    Problem happens with Traktor 3.6.2 as well as 3.5.3. I have not tested other versions.

    Windows 11 Home, Version 10.0.22621

    NOTE: Converting the M4A file to MP3, Traktor works correctly. See the difference in waveforms as displayed in Traktor. File on left is M4A and corrupt sections are easily seen when compared to the MP3 version on the right.

    M4A Decode Issue Details.png

    This workaround is inconvenient at best.

  • Knaz84
    Knaz84 Member Posts: 38 Helper
    edited November 2022

    Judging by the number of negative reviews in this forum, the "native" company does not bother much with the technical component. And there has always been a large number of negative reviews. But now we have a paid subscription ...

  • Dirk Jan Dullemond
    Dirk Jan Dullemond Member Posts: 15 Member

    @DJ Raena Hope you lagged a ticket at the support desk, so they are aware and can see the magnitude of this issue. Good shots!

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