Tips: Please grant permission to Native Access to install dependencies (NA2 on Mac)

Jeremy_NI
Jeremy_NI Customer Care Posts: 9,624 mod
edited October 2022 in Native Access

If you get this message when opening Native Access:

NA2 error msg.png


First please run the attached NTKDaemon Cleanup Script (either via command prompt, or drag the script file onto a terminal icon)

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  • Restart Computer
  • Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open

Restart your computer again and open NA2

If that's unsuccesful, then please contact our Native Access specialists here: http://bit.ly/NIsupport_install

If you can't wait, the fastest way is to downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

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Comments

  • Tony Jones
    Tony Jones Member Posts: 261 Pro

    I had to go this route as part of getting the beta version updated. I skipped the 'restart computer' step and it was fine.


    I also had some trouble running the cleanup script, and ended up hacking it with a chmod 777, could well have been how I fired up terminal causing a problem

  • sonicdeviant
    sonicdeviant Member Posts: 7 Member

    I had to type "sh" in the terminal before dragging the script into the window.

  • ChicagoBob
    ChicagoBob Member Posts: 6 Member

    typing sh helped to get the script to run but them got the following:


    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Bobs-Mac-Studio:~ Bob$ sh /Users/Bob/Downloads/cleanupDaemonMac.sh 

    /Users/Bob/Downloads/cleanupDaemonMac.sh: line 1: kill: (1345) - No such process

    rm: /Users/Bob/Library/Preferences/com.native-instruments.NTKDaemon.plist: No such file or directory

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    security: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.

    Password:

    Sorry, try again.

    Password:

    No matching processes were found

    Bobs-Mac-Studio:~ Bob$ 

  • mgrumbach
    mgrumbach Member Posts: 2 Member

    Hey to all... when I try to run the Daemon skript, either with sh or without, I get "permission denied". Is there any known workaround/routine? Thx!

    Bildschirmfoto 2022-07-25 um 16.40.48.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,624 mod
    edited August 2022

    Hey all, as written in the original post, If that's unsuccesful, then please contact our Native Access specialists here: http://bit.ly/NIsupport_install

    If you can't wait, the fastest way is to downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

    I will now close this post for comments.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,624 mod

    Little update. Some users were able to fix the issue by doing the following:

    1. Go to Macintosh HD > Applications > Utilities and open the Terminal app.
    2. Copy this command line:
    3. sudo /Library/Application\ Support/Native\ Instruments/NTK/NTKDaemon.app/Contents/MacOS/NTKDaemon
    4. Paste the command text into Terminal and press enter.
    5. Enter your macOS password when prompted.
    6. Start Native Access.


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