I lost my software

Jogi · August 2022

Hello all.

Hope you can help me

Have uninstalled my Maschine2 software, wanted to install it on another laptop, according to NI it works without problems.

Unfortunately, the software is gone and the machine micro thus junk.

Is not everything I have from NI stored in Accses?

Everything is findable only machine2 software is not.

Tried everything, nothing works.

Thanks a lot for the answers

Greeting Jogi

Translated with www.DeepL.com/Translator (free version)

Monochrome · August 2022

Please note that the main language in this forum is English. As such, please write in said language next time.

Check this help page:

https://support.native-instruments.com/hc/en-us/articles/360000576038

If the product is still not to be found under "Not installed" and none of the possible solutions (like restarting Native Access, logging out of and back in to Native Access, hitting the Refresh icon) help, then you may need to contact NI's support team:

https://support.native-instruments.com/hc/articles/360002705378

Jogi · August 2022

Danke vielmals für die Antwort.

Habe bezüglich Support alles versucht, auch eine Mail geschrieben.

Leider ohne Erfolg.

Jeremy_NI · September 2022

@Jogi Please read our community guidelines, the forum is in english only: Community Code of Conduct - Please read before posting 🚀 I will translate for you but next time we'll erase the post.

So, please write in english if you want help. You can use online translators like www.deepl.com

It looks like you finally managed to contact our support, they replied to you this morning.

Jeremy_NI · September 2022

https://community.native-instruments.com/discussion/comment/29705#Comment_29705

Hey @Monochrome kindly told you the forum was in English.

I lost my software

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