I can't link my Beatport/Beatsource Account to TRAKTOR Pro 3.5.3

pitriderflieger
pitriderflieger Member Posts: 2 Member
edited October 2024 in Traktor Software & Hardware

Whenever I click "Login", https://api.beatport.com/v4/auth/o/authorize gets opened in my Browser. After logging in, nothing happens. The site just stays as it is.

I already checked the permissions in my browser.

I used different browsers.

The same problem occurs on my Notebook.

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Best Answers

  • kiki
    kiki Member Posts: 11 Member
    edited September 2022 Answer ✓

    Hey guys! First time poster here. :) 


    I just started getting into the NI ecosystem and I find NI support to be amazing when it comes to account related stuff, so I thought I'd share my findings regarding Beatport login and hopefully help some of you guys out!


    I subscribed today, and tried to log in with no success. With a bit of digging about what actually happens when you log into beatport, it appears as if Traktor, when making a request to authorize with Beatport, will tell Beatport API that it should redirect to a protocol that Traktor doesn't seem to be able to handle. In Windows, this is stored in the registry under HKEY_CLASSES_ROOT. It basically has entries that say for example that when browser visits a link with a scheme, which application should open it.


    So basically what happens is, you log into beatport, beatport tries to redirect you to a URL with a protocol that should open Traktor, and post the login code into Traktor. Based on the last post from Brian, it is possible that one of the previous versions had this URL scheme enabled, but the currrent one doesn't. 


    So let's get nitty gritty and get this fixed! Disclaimer: digging around the registry is usually not advised, this should be pretty safe though (and this works for windows).


    A short summary of what we will do. We will add two entries to the registry through the administrator command prompt. One will tell the system where the traktor pro is located, and the other one will tell the system that whenever a traktor:// link is encountered, it should open it with traktor pro, allowing the login to happen.


    First, open a text editor like notepad, and paste in the following: reg add HKCR\traktor\shell\open\command /ve /d "<path to your traktor install> %1%" /t REG_SZ


    Replace <path to your traktor install> with the location where your traktor exe is located - to find this right click on traktor in the taskbar, right click on traktor pro, and select properties. The path to traktor is what is in the box that says Target. paste that into the command above and keep it safe.


    Press Win+R, type "cmd" (without quotes) into the prompt, 


    Hold ctrl+shift and press enter, it should prompt you if you want to allow the app to make changes, select Yes


    Into the black and white terminal, paste the following: reg add HKCR\traktor -v "URL Protocol" /t REG_SZ


    Press enter


    Into the same terminal, copy and paste the command we stored in the text editor before.


    Press enter


    Now when you try to log into beatport from traktor pro, the browser should ask you if you want to open the link in traktor pro once you log in, and voila! If you still have issues, let me know and I'll do my best to help. :)

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin
    Answer ✓

    Hey all, while the Traktor team is working on a fix, can you please try a workaround in this thread and let us know if it helps resolve the issue?

    TRAKTOR 3.6.0 - Workaround for Beatport Login-Problems on Windows

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Answers

  • Nico_NI
    Nico_NI Administrator Posts: 1,123 admin

    AFAIK there's an ongoing issue on the Beatport side regarding the link feature.

    Let me see if I can get more information about that 👀

  • Nico_NI
    Nico_NI Administrator Posts: 1,123 admin

    Here's some level of information from the Beatport support regarding issue with Link:

    "Hey, so we don’t think this is affecting all Windows users as we do see some evidence of users receiving new tokens with the Traktor Windows client. This is leading me to believe there might be something specific to these users local environment. Again working with our CS team as well to investigate further but wanted to relay this to you as well.Maybe some kind of 3rd party blocker, windows security defender or something of the sort you know?”

    We keep the investigation going on our side.

  • dsimone1027
    dsimone1027 Member Posts: 3 Member

    Any update on this? I am having the same issue.

  • zephry
    zephry Member Posts: 688 Guru

    On my new Yoga laptop I bought for mainly editing and playlists. Using Chrome or Edge as browser won't login.

    It gives a little "!" by the link and when selected shows that the link has an invalid certificate.

    Even turning off all safety in settings doesn't allow a login.

    The other strange thing is, when Beatport Link is logged out of Traktor, on my main laptop. A pop up with the option for streaming comes up when Traktor is restarted. Then everything logs in with no issues and no certificate problem. This pop up doesn't show up when starting Traktor on the new laptop.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin

    Still not resolved yet unfortunately. I'll update here once Beatport confirmed they've released a fix.

  • zephry
    zephry Member Posts: 688 Guru

    I changed to the Beta version and added my Traktor Plus subscription. Beatport now logs in exactly as my main laptop.

  • MarkusOutlaw
    MarkusOutlaw Member Posts: 3 Member

    I just wanted to try this, but Traktor won't login to Beatport. Hopefully this gets resolved fast. Otherwise this option has to be cancelled.

  • dsimone1027
    dsimone1027 Member Posts: 3 Member
    edited July 2022

    Download a previous version of traktor. Beatport link works on the previous versions.

  • pitriderflieger
    pitriderflieger Member Posts: 2 Member

    Do you have a link for a working version by any chance? Would be highly appreciated.

  • dsimone1027
    dsimone1027 Member Posts: 3 Member

    This is what I used...skeptical of it, but I havent had any issues since downloading/installing


    https://www.filehorse.com/download-traktor-dj-software/download/

  • JDSOCRAM
    JDSOCRAM Member Posts: 6 Member

    I’m having this exact same issue, click the link to login into Beatport in Traktor and the window that opens in the browser just stays white. Occasionally it opens a login box, but when I press to login after enter ring username and password nothing happens. Win 10, Google Chrome (also tried login link in Edge but same outcome)

  • MarkusOutlaw
    MarkusOutlaw Member Posts: 3 Member
    edited August 2022

    I just had an e-mail back from Beatport support, they have investigated this problem and it seems the problem lays by Traktor itself. They have shared their Investigation results with NI and hope that they can find the solution asap for this problem.

  • Shooter22
    Shooter22 Member Posts: 1 Newcomer

    I used this link to downgrade my traktor and it worked link comes back. However my sound is distorted and I can’t understand why anyone had similar issue or know what it might be?

  • MarkusOutlaw
    MarkusOutlaw Member Posts: 3 Member


    Aswer from Beatport Support:

    "Our team has been diligently working to find the cause for this. We believe the issue lies with Traktor, as we have checked and tested extensively on our end.

    We are currently waiting to hear from their team about our findings."

    So if anyone from NI knows what the problem is , because previous versions from Traktor 3 don't have this issue. I would really want to have an update of the software without this problem.

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