I bought Komplete Signature Series 2 for FL Studio, did not receive license code for PA Product

I recently purchased Komplete Signature Series 2 for FL Studio. The bundle shows up fine in Native Access, and all products appear installed and activated. However, bx_Glue runs only in trial mode inside FL Studio.

From what I understand, bx_Glue is licensed through Plugin Alliance, and NI is supposed to provide a redemption/serial code. The problem:

I never received a Plugin Alliance code in my order e-mail.
Native Access shows bx_Glue as “installed/unlocked” but there’s no separate serial listed.
I cannot open a support ticket with NI or Plugin Alliance — the “Contact Support” buttons just endlessly reload the support homepage.
I also cannot access the Plugin Alliance forum to ask there, nor contact their support (the chat bot simply does not load). I have tried for weeks now, and have had no luck.

Has anyone else run into this? Is there another way to retrieve the missing PA serial for bx_Glue, or a workaround for linking the license to my Plugin Alliance account?

Thanks in advance, this experience has been a serious indictment on Native Instruments and Plugin Alliance for me.

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deparkeeragent

Side note: I installed Bx_glue via PA's installation manager first. I tried uninstalling and re-installing in hopes that my license would be synced, but to no avail. I cannot find the serial code either.

deparkeeragent

Update: i was able to submit a ticket, awaiting support

mykejb

The codes for third party products are often supplied in an additional email so check your junk mail just in case it's landed there. If not support will be able to help you out, although they don't work over the weekend so unfortunately you'll have to wait until Monday for a response.

joash

I've been trying to figure this out for the past couple weekends. Already checked emails, even spam, and no additional code was found. The "Komplete Signature Series 2 for FL Studio" came with two codes, a "Serial code" and "Unlock code". The serial code unlocks Kontakt, but I haven't been able to figure out what the unlock code is for. I've already made accounts with Native Instruments and Plugin Alliance, and I've already contacted both of their support lines. NI says to take it up with PA, and PA says to take it up with NI. I've tried to redeem the unlock code with PA, but they don't recognize it.

I have recently opened a support thread with Image-Line, so hopefully they will have some answer. I'm sure more people than just you and I are having this problem.

PoorFellow

https://community.native-instruments.com/discussion/comment/243232#Comment_243232

I haven't been able to figure out what the unlock code is for. I've already made accounts with Native Instruments and Plugin Alliance, and I've already contacted both of their support lines. NI says to take it up with PA, and PA says to take it up with NI. I've tried to redeem the unlock code with PA, but they don't recognize it.

Unless something has changed recently then code formats are like this :

Example of an NI serial number: GR6U6-BC8KD-97D95-4CD28-XXXXX

Example of an iZotope serial number:SN-MPS5-ENKB-5X39-367B-XXXX

Example of a Plugin Alliance redemption code: PA-SW-95674D3XXXXXX

Example of an Exponential Audio activation code: 9377-9276-9907-7261-3355-8196-XXXX-XX

How do I activate my licenses that I purchased from another company? (at Plugin-Alliance)

or activate any other PA plugin codes

FrameRazor

I have the same issue! Ticket to Native says talk to Image-Line. Image-Line says talk to Native. 😡

I will escalate through Image-Line. They sold the bundle. Native may be giving bad codes but the company selling the product is still responsible.

deparkeeragent

I'm at the exact same stage as Framerazor, will follow up with image-line as I await a response from NI.

FrameRazor

Image-Line has received multiple complaints. They say they are talking to N.I. and will follow up.

FrameRazor

No response yet

FrameRazor

Still no reply. Asking now to be refunded

mykejb

@Jeremy_NI I know this is a mixed-vendor bundle but is it something that could be looked at so @FrameRazor gets his products?

Jeremy_NI

@deparkeeragent @FrameRazor Sorry that you are experiencing this issue. We're trying to get clarity on the subject. In the meantime, I see that you both submitted a request and my colleagues got back to you. If the solutions they provided didn't work for you, you should get back to them explaining that it didn't help and you still need assistance.

PoorFellow

https://community.native-instruments.com/discussion/comment/244097#Comment_244097

No response yet

If you post message such as this, where you would want to make sure that someone to notice, then please quote a post by Jeremy_NI (or a Moderator) to make sure that your post gets noticed

Jeremy_NI

Hey everyone, a few clarifications on the topic. When you buy this bundle, Bx_Glue is installed and activated by Native Access. We tried to reproduce the issue you are experiencing but couldn't, Bx_Glue is loading normally.

There was a reported bug, it was fixed on October 7 and communicated to Image Line. Please try reinstalling the plugin with Native Access. If that doesn't work, let's see if we can troubleshoot this issue and find out why it's not working for you. @deparkeeragent @FrameRazor @joash

Have you tried to open Bx_Glue in other DAWs? Are you all aon Windows? Can you post screenshots of the error messages you see when loading the plugin in your DAW?

Do your DAW run as admin on Windows? How to Run a Program as an Administrator

Or have full disk access on Mac? How to Enable Full Disk Access on macOS

FrameRazor

Hi Jeremy,

That's great the bug was fixed on Oct 7 and communicated to Image Line. This info was not relayed to me. What bug was fixed exactly? My bx_glue plugin is an expired trial. I've removed it according to the instructions on the Native Access app. Upon reinstallation it still shows an expired trial. I've tried the provided Unlock Code again on Plug-In Alliance. Still not a valid voucher code. I am on Mac OS 26. Bx_Glue shows up as an expired trial in any DAW.

@Jeremy_NI @deparkeeragent @joash

@PoorFellow : Thanks for this advice. I was trying to say that I've gotten "no response" from Image Line. It was a more an update for the original poster of this thread as well as anyone else following.

My main gripe at this point is the lack of followup from Image Line.

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