I bought Komplete Signature Series 2 for FL Studio, did not receive license code for PA Product

I recently purchased Komplete Signature Series 2 for FL Studio. The bundle shows up fine in Native Access, and all products appear installed and activated. However, bx_Glue runs only in trial mode inside FL Studio.

From what I understand, bx_Glue is licensed through Plugin Alliance, and NI is supposed to provide a redemption/serial code. The problem:

I never received a Plugin Alliance code in my order e-mail.
Native Access shows bx_Glue as “installed/unlocked” but there’s no separate serial listed.
I cannot open a support ticket with NI or Plugin Alliance — the “Contact Support” buttons just endlessly reload the support homepage.
I also cannot access the Plugin Alliance forum to ask there, nor contact their support (the chat bot simply does not load). I have tried for weeks now, and have had no luck.

Has anyone else run into this? Is there another way to retrieve the missing PA serial for bx_Glue, or a workaround for linking the license to my Plugin Alliance account?

Thanks in advance, this experience has been a serious indictment on Native Instruments and Plugin Alliance for me.

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deparkeeragent

Side note: I installed Bx_glue via PA's installation manager first. I tried uninstalling and re-installing in hopes that my license would be synced, but to no avail. I cannot find the serial code either.

deparkeeragent

Update: i was able to submit a ticket, awaiting support

mykejb

The codes for third party products are often supplied in an additional email so check your junk mail just in case it's landed there. If not support will be able to help you out, although they don't work over the weekend so unfortunately you'll have to wait until Monday for a response.

joash

I've been trying to figure this out for the past couple weekends. Already checked emails, even spam, and no additional code was found. The "Komplete Signature Series 2 for FL Studio" came with two codes, a "Serial code" and "Unlock code". The serial code unlocks Kontakt, but I haven't been able to figure out what the unlock code is for. I've already made accounts with Native Instruments and Plugin Alliance, and I've already contacted both of their support lines. NI says to take it up with PA, and PA says to take it up with NI. I've tried to redeem the unlock code with PA, but they don't recognize it.

I have recently opened a support thread with Image-Line, so hopefully they will have some answer. I'm sure more people than just you and I are having this problem.

PoorFellow

https://community.native-instruments.com/discussion/comment/243232#Comment_243232

I haven't been able to figure out what the unlock code is for. I've already made accounts with Native Instruments and Plugin Alliance, and I've already contacted both of their support lines. NI says to take it up with PA, and PA says to take it up with NI. I've tried to redeem the unlock code with PA, but they don't recognize it.

Unless something has changed recently then code formats are like this :

Example of an NI serial number: GR6U6-BC8KD-97D95-4CD28-XXXXX

Example of an iZotope serial number:SN-MPS5-ENKB-5X39-367B-XXXX

Example of a Plugin Alliance redemption code: PA-SW-95674D3XXXXXX

Example of an Exponential Audio activation code: 9377-9276-9907-7261-3355-8196-XXXX-XX

How do I activate my licenses that I purchased from another company? (at Plugin-Alliance)

or activate any other PA plugin codes

FrameRazor

I have the same issue! Ticket to Native says talk to Image-Line. Image-Line says talk to Native. 😡

I will escalate through Image-Line. They sold the bundle. Native may be giving bad codes but the company selling the product is still responsible.

deparkeeragent

I'm at the exact same stage as Framerazor, will follow up with image-line as I await a response from NI.

FrameRazor

Image-Line has received multiple complaints. They say they are talking to N.I. and will follow up.

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