How do I contact Support

Jamie Hunter · 2025-08-15T00:07:52+00:00

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How can I contact support, please don't refer me to the online virtual chat as this is the crux of the problem. I have 3 license transfer's for different iZotope plugins which I have sent multiple times via the online chatbot, each time it says it has sent them and created a ticket, but this has been going on for nearly 3 weeks now and none of the transfer's have been completed and I've received no confirmation of the support ticket. This used to be an easy process, you created a ticket and normally within 48 hours you would receive a response. I see online I am not the only person experiencing this problem.

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PoorFellow

https://community.native-instruments.com/discussion/47214/how-do-i-contact-support

How can I contact support, please don't refer me to the online virtual chat as this is the crux of the problem.

There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

Start a new chat. (making sure you are logged in)
If you use an ad blocker make sure it's deactivated for the N.I. website.
Try with a different browser
Try private/incognito mode on your internet browser.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

@Jeremy_NI , I don't know if you have any comments here ?

Jeremy_NI

@Jamie Hunter You should have received a confirmation, I can see the request in our system and I can even see that one of my colleagues replied to you. It would seem our replies are blocked, can you check your spam filters, restrictions, etc…If that doesn't help, the fastest way to deal with this is probably to send me an alternative email address by direct message so I can cc you and get the conversation going again. Our apologies for that hiccup.

Jamie Hunter

I haven't received any confirmation and both people say nothing has been transferred to there iZotope accounts. I only have one email address which I've had for other 10 years as it's a hotmail account and nobody is blocked on my end, I've done multiple iZotope transfers in the past and it was easily done via sending a ticket to support. How do I move forward with this as i've sent the transfer info multiple times using the virtual chat and nothing has happened. I've tried sending an email to support@iZotope.com and that is a dead end also.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/237792#Comment_237792

I just tried to get back you, adding you in cc but apparently, you still didn't get my message. Can you send me an alternative email address by direct message, so we can move forward. Sorry about this. This Izo email is not valid anymore.

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