Native Instrument must seriously address the browser loading issue of NI and third-party plugins

Hello everyone,
I see a large number of Maschine 2 and 3 customers complaining about the problem loading NI and third-party plugins from Maschine's browser. Although the plugins are present in the correct folder, the serious browser loading problem persists, with errors reported. They either fail to load or the inability to migrate from VST2 to VST3. For example, I've checked everything and followed the instructions in NI's articles and videos to the letter, but the problem remains. In my case, I have all VST3 or AU plugins, so there shouldn't be any problems. Everything was working fine, but suddenly, and for no apparent reason, the problem appears. Unfortunately, support hasn't responded; I've been asking for weeks, but to no avail. Today, out of desperation, I filed a new ticket.
I'm attaching a link to an explanatory video:

https://drive.google.com/file/d/1IF2hlyR5Uf2SZ3YNd0IFhid6Mq3OeAXs/view?usp=sharing

https://nativeinstruments.zendesk.com/sc/attachments/v2/01K18AXZYDWE32X2J888JDMYV3/Registrazione%20schermo%202025-07-05%20alle%2018.02.02.mov

Thanks for your attention; if anyone has a solution, I'd be happy to hear from you. Happy listening.

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Comments

Kymeia

Unfortunately Maschine and Komplete Kontrol error messages are not very useful so when you get a 'migration error' that doesn't necessarily mean there is a migration issue - it's just the error message is too generic - it could just be the needed plugin is not found.

It's also possible there is more than one issue so it's important to be specific

Precisely which libraries / plugin NKS patches are you trying to load that give this error?

Nots sure why you mention au plug-ins as they are not and never have been relevant when it comes to NKS browsing - it makes me wonder if some of the plugins you are trying to load from the browser have au versions but not VST3?

gigino

Hi, it affects practically all the Komplete 15 Ultimate instruments and third-party instruments, such as Arturia Collection X, Swam by AM, etc.
The problem is loading from the browser, which complicates the workflow. It also doesn't highlight the function areas on the MKII keyboard. The problem, I repeat, arose suddenly for no apparent reason. I use a Mac M1. You've seen the video I linked to; it seems very clear what messages appear when I try to load instruments from the various libraries. Furthermore, when I load projects, I get messages indicating that some sounds couldn't be loaded, such as sounds that use Kontakt, Reaktor, Massive, and of course, third-party libraries. I've tried all the options listed on the NI website, but to no avail. Regarding the type of plugin, they're all VST3 and AU, but again, until a few weeks ago, everything was working perfectly. Thanks for your attention.

LostInFoundation

https://community.native-instruments.com/discussion/comment/235571#Comment_235571

If you search the forum, you will find some threads where some users discovered that sometimes Macs have issues with mounting external disks. It’s enough a little something get changed on the disk name and all of a sudden the things that are installed there can’t be seen anymore.

I don’t know if it’s your case, but worth to have a look

gigino

Hello Lostin

Yes I have an external ssd but the tools that give me problems loading from the Maschine 2 browser are all installed on internal hd. Did you mean this? Thank you

LostInFoundation

https://community.native-instruments.com/discussion/comment/235576#Comment_235576

No. The other users were having issues with things installed on external hd (because it was not recognized)

MATAKAO

Thanks Gigion for your post. I've exactly the same problem with Maschine 3 on Macmini M4 pro + OS Sequoia (many posts in this forum). I cannot use now kontakt libraries (on exeternal dd), and my Arturia plugins installed on the internal HD has disappears suddenly in one day too... How is possible ? Serious. Is N.I's team can make an official statement about this serious bug for mac OS users please or just said to us that they works on this problem. COMMUNICATiON with your users !! please-. Maschine SW 2 works very well at the opposite, so the problem should be resolved soon, or am I wrong ? Maschine doesn't works now and un-functional. Hope we'll see a new message from N.I soon (holydays respons time is longer maybe). Best regards. M

Jeremy_NI

@gigino This is not a bug. In your video there are multiple issues with multiple products.

Let's try to sum up the differences.

Regarding Kontakt libraries, like The Gentleman:

What version of Kontakt is installed on your system?
If you open Kontakt in standalone, can you load the library?
Do Kontakt and Maschine have full disk access? How to Enable Full Disk Access on macOS
Have you followed these steps? Maschine Error: "Missing Plug-ins. The following Plug-ins could not be loaded"

2. for the error messages when you open projects, were these projects made on an Intel Mac? If this is the case, you should open those in Rosetta mode: How to Open Your DAW Using Rosetta

Now if some issues remain please specify with which products, what version, what's your operating system.

I also see that in one of your requests from April, my colleague asked for some files to assist you but you never replied. (request 4541405).

Jeremy_NI

Thanks Gigion for your post. I've exactly the same problem with Maschine 3 on Macmini M4 pro + OS Sequoia (many posts in this forum). I cannot use now kontakt libraries (on exeternal dd), and my Arturia plugins installed on the internal HD has disappears suddenly in one day too... How is possible ? Serious.
Is N.I's team can make an official statement about this serious bug for mac OS users please
or just said to us that they works on this problem. COMMUNICATiON with your users !! please-. Maschine SW 2 works very well at the opposite, so the problem should be resolved soon, or am I wrong ? Maschine doesn't works now and un-functional. Hope we'll see a new message from N.I soon (holydays respons time is longer maybe). Best regards. M

@MATAKAO Again, there is no "bug" here. There are several issues that can occur. And checking the one you posted, it's a even more specific one. I'll jump in ther too.

gigino

@Jeremy_NI ,

Thanks Jeremy for the feedback. I think you didn't read my tickets properly. I sent your colleague everything I requested, and he even thanked me, but he hasn't heard from me since, so much so that I've opened more tickets and am still waiting. I always use Kontakt 7, always up to date. As I said, Kontakt in standalone mode works and loads plugins correctly; everything is enabled correctly, and I followed all the procedures, including the error: missing plugins. I tried Rosetta, but then no other plugins open, so you're screwed.

My operating system is a Mac M1 Ventura, latest update; 16GB and 1TB.

Maschine doesn't load practically all the libraries in Komplete 15 Ultimate, Arturia and Audio Modeling, Ujam, and third-party libraries that use Massive, Kontakt, or Reactor... I repeat, until a few weeks ago, everything worked without problems. Suddenly, this happens, as described in my video. Dear Jeremy, if you can help me, please do so, but I won't abandon myself like all the other NI operators who no longer get in touch. I believe I have the right, having purchased from NI, to have problems resolved in a timely manner. Thanks again.

Jeremy_NI

@gigino Do you have a request number? Can't see any files in request request 4541405. Sometimes if the files are too big, they don't come through. I would just like to find these files to forward them to the agent that will take your case, to speed up the process for you.

No one is denying your right to be assisted with our products, my colleagues will get back to you. Without checking your support tool files, we can't help much at this point.

Kymeia

I tried Rosetta

Not recommended - this is not a migration issue. All that will do is affect any plugins that use IPluginCompatibility for migration (which includes u-he plugins and I think Arturia amongst others) - you must rescan all VST3 plugins in native mode to set them correctly before using if you have used Rosetta

gigino

Thanks, Jeremy.

I mean, I've sent the video files your colleague requested several times. Or do you mean other files? The current ticket, which was opened last because it was ignored, is 4602205. I'm counting on you at this point, and maybe you can resolve it; that would be a success... honestly, it's becoming an odyssey working with NI products. Thanks.

Jeremy_NI

@gigino Nope, I mean our support tool. I've intercepted your ticket to send you the necessary steps. Please reply to that email with the result of the support tool, then I'll forward your case to a specialist.

gigino

Thank Jeremy. Already sent what was requested. I hope for an urgent response. Thank you for your care and attention. Louis

gigino

Hi Jeremy, I'm not getting any advice from the Native Instr. specialist here. Is it the same old story? NI is abandoning us to ourselves. I fear this is the reality. Trust is really starting to be compromised... it's a shame. Regards

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