East Asia (voucher problem)

TearDownThisWall · 2025-07-22T23:57:20+00:00

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Questions about East Asia Komplete instrument.

https://www.native-instruments.com/en/products/komplete/spotlight-collection/east-asia/

Is it an update?
Is it an upgrade?
Is it a crossgrade?
Is it under EDU license?
Is it hardware?
Is it an NKS partner product?
Is it a product that is part of a special offer?

Please answer Yes or No to each question

Please do not cut and paste verbage of faqs or anything else thank you.

We only want Yes or No answers.

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Comments

mykejb

It's available individually or as part of the Spotlight bundle (no update/upgrade/crossgrade).

It's included in Komplete 15 Ultimate and Collectors' editions, so you can upgrade from K15 standard or update from previous versions of Komplete Ultimate or Collectors' editions.

EDU licences are available under certain conditions.

It's not hardware, it's a software product

It's an NI product, not a partner product

It's not currently on offer as far as I'm aware.

TearDownThisWall

https://community.native-instruments.com/discussion/comment/235143#Comment_235143

Based on your reply, we should be able to redeem a voucher purchasing East Asia.

"This e-voucher is valid on all Native Instruments Kontakt instruments software downloads available at the NI Online Shop. It is not valid on updates, upgrades, crossgrades, edu licenses, hardware, NKS partner products, or products that are part of a special offer. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold. The e-voucher expires if not redeemed within six months after receipt. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance. Only one e-voucher can be used per product. The e-voucher may not be redeemed for cash."

PoorFellow

https://community.native-instruments.com/discussion/comment/235162#Comment_235162

Yes , East Asia should be a valid library, (Please see the list here).

Make sure that it is the only item in the cart when checking out (vouchers can usually only be used for a single item). If it still doesn't work then please contact N.I. Support (all) and have them look into the issue.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

TearDownThisWall

https://community.native-instruments.com/discussion/comment/235168#Comment_235168

Nowhere did any verbage anywhere say make sure that it is the only item in the cart when checking out. Been dealing with NI's support on this issue for two weeks.

Originally there was no dropdown to redeem a voucher. Now that that appeared, it complains the voucher is not valid for the product - with two items in the cart. East Asia and an NKS product. And they can't figure it out?

Sleep well tonight knowing you're a infinitely better than NI support. Thank you.

Jeremy_NI

@TearDownThisWall Sorry about this, I've escalated your ticket, my colleagues should get back to you as soon as possible to address this.

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