How can I resolve ongoing "dowload failed" errors.

hpmusicosmos · 2025-06-20T19:38:59+00:00

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I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as available on my computer. To add to this, the initial support ticket that was created for these issues of mine has been followed up with an email that I subsequently received from NI support technician stating that my request (#4578495) "has been deemed solved", much to my dismay, since nothing of the kind has happened. I truly need to find effectual assistance on resolving these crucial product download matters, not just for all the NI products I've recently purchased but, also, for available updates on those currently installed.

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/46069/how-can-i-resolve-ongoing-dowload-failed-errors

Hello hpmusicosmos, if turning off the Private Relay and downloading the latest Native Access have not worked, sending you the related direct download links will be the best solution to help you on this subject. So, can you please send the affected products as a followup message to that ticket(4578495), our team will help you further sending the direct download links for the related products as soon as possible.

I hope this helps☺️

All comments

Mert_NI

https://community.native-instruments.com/discussion/46069/how-can-i-resolve-ongoing-dowload-failed-errors

I hope this helps☺️

FreimannMusic

Hey! I finally found the solution as a guy who bought Komplete 15 three weeks ago.

I researched and tried every possible solution on the Internet.

And today, what helped is using a VPN with the server in Germany!
Someone on the internet suggested this solution. Previously I tried using USA, UK, France and nothing worked.

I'm using a free version of this VPN, and yes it's slow, but after an hour of wait I finally got Studio Drummer installed!

One important thing to consider - when I tried downloading without VPN, and then connecting to VPN to finish the download - it didn't work.

ONLY when the complete process was done under the VPN connected to German server - all the libraries which didn't finish the download now finally do!

The support was useless, over these 3 weeks they only sent me a non-working link to download ISO files.

And it's been at least a week since that conversation, no answer from them after my almost immediate response.

Good luck! Let me know if it help you.

hpmusicosmos

I don't feel safe about having to use some obscure VPN to get my KOMPLETE 15 upgrade downloads. Nevertheless, thanks for your comment, FreimannMusic. This is quite an ordeal that NI is subjecting customers like yourself and I to have to endure to just access their product "downloads". I do not know what's happened to customer service with NI as I've been a loyal customer since KOMPLETE 3 version, consistently upgrading every couple of versions, faithfully. However, with all the despondence I've been experiencing lately in trying to resolve these current issues, I really am starting to wonder if all these barriers to using NI products are worth it anymore, considering all the time I've already spent to simply get my KOMPLETE 15 Ultimate content downloaded, with no end in sight still.

albalyu

I have the same situation. I have not been able to install any product using Native Access for the last month. KOMPLETE 15 COLLECTORS EDITION is very expensive, but I can not use it.

albalyu

NI, This behavior of your applications and this attitude towards your users is not very good advertising for you. I looked through the forum and did not find anyone who wrote that you solved the problem with installing applications for which a lot of money was paid. It seems that this does not bother you at all.

Mert_NI

https://community.native-instruments.com/discussion/comment/232044#Comment_232044

Hello albalyu, sorry for the issue that you are having and the frustration that comes with it.

The installation problems can be caused for various reasons, therefore it is not always best or possible to solve these in forums, so we are solving them in private tickets mostly, as the worakround can also need some personal informations about the user's computers.

So, if you are having issues on installing some of your products, I would kindly advise to create a support ticket sending the screenshot of the affected products. Can you please create a support ticket or open a support chat using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that issue as soon as possible.

I hope this helps☺️

albalyu

Your team sent me a link that I don't need and won't help me in any way. Because there are no new libraries or extensions there. I wrote about this in another thread. Your team didn't offer a working solution to my problem.

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