I don't see any KOMPLETE NOW library in Native Access.

Shadee · 2022-07-01T18:18:17+00:00

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hello, yesterday I bought the KOMPLETE NOW leadership. But no product from the package appears in Native Access, even if I add the serial key manually. But to be honest, KOMPLETE START appeared automatically when I purchased it, and I was able to install it right away.

Sorry for my bad english language.

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Accepted answers

Nico_NI

https://community.native-instruments.com/discussion/comment/23194#Comment_23194

That's a tad curious. If the products do not appear by the next 24 hours, I'd suggest to get in touch with our support so we can look into that.

You can contact our team here: https://bit.ly/n1install 👈

Kaiwan_NI

Sharing here as well troubleshooting steps from our support team that help solve the OP's issue:

Native Access Error Message: "Activation failed...Internal error during activation"

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Monochrome

The old Native Access version doesn't support subscriptions. You may want to download the newer, recently released, Native Access 2 instead:

https://www.native-instruments.com/en/specials/native-access-2/

Shadee

https://community.native-instruments.com/discussion/comment/22821#Comment_22821

thank you for answer. Yes, I have Native Access 2 installed, still the packages/libraries do not show up

Nico_NI

Not so clear here, does NONE of the Komplete Now products appear in your Native Access?

Shadee

https://community.native-instruments.com/discussion/comment/23190#Comment_23190

neither product will appear in Native access. but after adding the COMPLETE Start package which is free, all products were automatically displayed immediately. I created another account, and the same problem.

Nico_NI

https://community.native-instruments.com/discussion/comment/23194#Comment_23194

That's a tad curious. If the products do not appear by the next 24 hours, I'd suggest to get in touch with our support so we can look into that.

You can contact our team here: https://bit.ly/n1install 👈

Kaiwan_NI

Sharing here as well troubleshooting steps from our support team that help solve the OP's issue:

Native Access Error Message: "Activation failed...Internal error during activation"

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