little chaos

Tembotok
Tembotok Member Posts: 1 Newcomer
in Komplete General

Just got my Keyboard (B-Stock from Thomann) a few days ago.

When I tried to intall everything available in NA it just stopped after half of it, just started saying 'download failed' afterwards.

Ableton Live Lite (which came with it) stopped being able to read the Plugins.
I moved around the VST-files. Now I can "only" play the standard instruments.

My pedals also don't work, even tho I set up everything like in YT-tutorials.
I don't think plugging em in before installing the drivers has anything to do with it, but I'll say it anyways.

Should I just deinstall & reinstall it all?
Would I need to do sth about the 'Hardware-Serial'-Code before doing that?

Thx in advance.

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,939 mod
    https://community.native-instruments.com/discussion/45342/little-chaos

    Be sure to be using latest version of Native Access for your OS from here

    Then please follow the How to set up your Kontrol S-Series MK3

    Quote Matthew_NI :

    Also make sure that the Hardware Connection Service is running and that the Kontrol MK3 can see it. Note that the hardware connection service should be started automatically when you open Komplete Kontrol software for example.

    You can verify that the Kontrol Mk3 is connected to the HCS by going to Settings > general > agent version on the device, it should say version 1.9.4 (or higher ?) . If it doesn't, try a different USB-C cable, and/or a USB-C hub instead of connecting directly.

    Else then when the above is checked and done then report back and tell us the exact problem , e.g. in case of download or install problem then please give us the exact error or screenshot of error.

  • BIF
    BIF Member Posts: 1,174 Guru

    Also make sure you have enough drive space to support everything you are installing.

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