technical problems

Dj Joker Member Posts: 1 Newcomer

4:19PM in Native Access

Hello Native Instruments,

I recently bought the Traktor Pro 4 update with serial TP4ED-XXXX-XXXX-XXXX-XXXX, but I don’t own Traktor Pro 3 under my Native ID account.

The mistake happened because I used to work with Traktor Pro 3 from another teacher’s license, and I thought the update would still work.

Could I please get a refund for this purchase, or can you help me convert this to the full version of Traktor Pro 4?

Thank you very much.Spyros Georgatos

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Answers

Sunborn NKS User Library Mod Posts: 3,649 mod

4:23PM

@Jeremy_NI please check this out to see what kind of solution is required, thank you.

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PoorFellow Moderator Posts: 6,823 mod

8:43PM

https://community.native-instruments.com/discussion/45270/technical-problems

Please contact N.I. Purchase Support and ask for a refund because you bought the wrong product. That should pose no problem since the purchase does not fit the account.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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