Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)

KikkoAndMoonman · 2025-05-10T11:47:01+00:00

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Hello,

This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair.

All disk access is fully enabled for the necessary plug-ins, so no issues on the OS side. This appears to be Native Access issue, possibly due to the last update.

We would all be grateful for this issue to please be acknowledged, with some reassurance a fix is coming imminently? It is hugely affecting workflow.

On MacOS Sequoia 15.4. NA 3.18.0

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Accepted answers

Jeremy_NI

Hey everyone, Native Access 3.18.1 has a hotfix for this issue. Please update Native Access or install from here: https://www.native-instruments.com/en/specials/native-access-2/

You will need to repair the libraries one last time and you should be set.

You might see updates showing up where your products are up to date. Ignore those, we're working on a fix for that as well.

If you still experience issues, get in touch with our support here: https://bit.ly/NI_Support_All

Please create a support file from Native Access and give it to my colleagues:

All comments

drumfish

Some answer might be with the name of the libraries.

For instance : Action Strings 1 & 2. Any of the two needs a relocate or reinstall.

Session Guitarist Strummed Acoustic 1 & 2. The same.

But this might not be the answer as the issue is still there.

mywordsaidmat

managed to get past the AI assistant and chat with Manny at NI, who suggested the following workaround whilst they work on a fix:

• every time the system is restarted or booted up, please check in NA if any libraries are listed as broken. The broken ones can be pointed to the correct location by selection "Repair" > "Relocate " and selecting the library folder

• if the free space on the system drive allows it, the frequently required libraries could moved to the system drive (e.g. Macintosh HD > Users > Shared) because those paths should not be affected by this issue

• Once all of the paths are repaired creating a backup of the following folder can be helpful should the paths break again: Macintosh HD > Users > Shared > Native Instruments > installed_products

Instead of repairing the paths again the next time they are listed as broken simply overwrite the the existing "installed_products" folder with the one you backed up.

hope that works for you guys - don't shoot the messenger! I'm off to repair about forty libraries (hopefully for the last time!)

drumfish

https://community.native-instruments.com/discussion/comment/226383#Comment_226383

it's exactly what i've done but no success as it can be a different library each time. Few days ago it was 80 different libraries. Yesterday it was nearly 40. Today i just had to point the right path again. But the workaround that Manny @NI suggested didn't work for me.

drumfish

You see for instance today, Native Access shows no issue but when i ask to point the Path of any library, it goes to a different one with no error message.

Example : Show Installation Path > Audiomodern - Atom > …… it goes to > ToyBox - Atomic Pack.

Capture d’écran 2025-05-15 à 16.23.16.png

I have nearly 8To of content … i'm not going to reinstall it all … i've gone trough the reinstall process anyway with no luck so …

andrew_a

I have the same issue, running Sonoma 14.7.2

alimu

https://community.native-instruments.com/discussion/comment/226383#Comment_226383

It happened to all of my libraries at this point, it's a different set of libraries that need repair each time, followed by a pointless update after relocation.

Interestingly though, my libraries appear mostly fine so far in Kontakt 5 and Kontakt 6, it seemingly only happens with Kontakt 7. So if this is the case for you, using the older Kontakt VSTs might be the way to go.

Ben Venesoen

Hi, I'm having the same issues. After having updated all my software to the latest version (OS 15.4.1, native Komplete 15, cubase 14 on MacBook Pro M3) every morning I have the same issue of random libraries being lost. Very frustrating on such a powerful and expensive system. Today's the first time I check this forum for these troubles. Thank god I'm not the only one and hopefully a solution is found soon.

Hywel

https://community.native-instruments.com/discussion/comment/226184#Comment_226184

Good grief @Keith Cocker that’s a shedload of external discs…

Jeremy_NI

Hey all,

We identified the issue and are working on a hotfix to be released as soon as possible (most likely early next week)

Under specific conditions the the function creating writing the path into the installed-products-json files malfunctions which results in the “/Volumes” part of the ContentCir entry disappearing

The following workaround options should help to get the libraries working again

1/ Repair Paths via NA

Open Native Access

Select “Support” > “Repair Product Content”

Press “Browser” and select the folder containing the libraries

Press “Confirm” to get the paths repaired
This should fix it reliably.

2/ Create backup copy of the repaired installed_products folder

In case the paths are breaking frequently the following steps offer offer a way that only involves using the Repair Product Content once:

After the paths got repaired via Native Access please open the Finder and navigate to the following directory: Macintosh HD > Users > Shared > Native Instruments

Copy the folder “installed_products” and paste it into a backup folder,e.g.:
Macintosh HD > Users > Shared > Native Instruments > backup

The next time library folders go missing due to corrupted installed-products-json files, you can simply copy-paste the backed up “installed_products”-folder from [Macintosh HD > Users > Shared > Native Instruments > backup > installed_products] into the [Macintosh HD > Users > Shared > Native Instruments] to overwrite the existing “installed_products” folder with it

AD_4nXdUhGXHRWvKuMOyJ_FLWNvDUfDR6mVsaiOg9gXFDDlXeLRsxlQwkPQC3xuhVvMizmLOkYr6ad62d4aFscyo019Voi6Rc6GdAY_bVq7Wxbj1Erd4rpXIlS4jMZv2ZNqQenxs1VcWAA?key=cK6wzHGFbu6VMsk4p6foMg

3/ Moving the libraries temporarily onto the system drive

If it is just a few libraries that you want to make sure that their paths does not break and you have some spare free space on your system drive the following steps should help to keep their paths from breaking until the hotfix is ready:

Move the library folders from your external hd to the following location:
Macintosh HD > Users > Shared >

Open NA and use the “Support” > “Repair Product Content” to update their paths

The moved libraries should not be affected by the malfunction anymore.
And once the hotfix is released they can be moved back onto the external hd.

Important Note:

Investigating this issue we ran into another issue:
NA can display up-to-date libraries falsely in the “available updates” section when NA cannot find the folders at the designated location.

After repairing the paths they remain listed under “available updates” and pressing the “update” button will redownload the whole library again.

This seems to be a cosmetic issue which should be resolved with an upcoming update that removes them again from that section

Until then please ignore them being there.

brs65

I would suggest to do an SOS in the Disk Utility first. Maybe a trouble with the permissions?

LostInFoundation

@Jeremy_NI Thank you for keeping up with infos about the state of the situation and for the detailed explanations on how to fix things

Jeremy_NI

https://community.native-instruments.com/discussion/comment/226584#Comment_226584

It's definitely a Native Access issue and nothing to do with the Mac's system or external hard drive permissions.

KikkoAndMoonman

@Jeremy_NI

Thank you for giving this proper attention and communicating everything. Really glad an update is coming.

Matt P

Yes on Mac. Ended up downloading the previous version of NI Access and everything worked fine. You can find the link here:

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Curtis Wolf

https://community.native-instruments.com/discussion/comment/226583#Comment_226583

Happy to hear that this is being addressed (also Mac user here). But PLEASE also fix the "Repair Installed Products" function. It basically has to search my selected path like 2 or 3 times before it finds something. Even if I'm literally in the instrument's folder, it can't find it on the first search. And it seems to only work on some alias folders.

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