Kontakt 8 Player not installing

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EllisAndCo
EllisAndCo Member Posts: 4 Newcomer
edited April 15 in Native Access

This has been an issue for a while now, and all of the other solutions do not fix my problem.
What happens is that I install it, it says it has downloaded but when I go to look at my library it still says "Install" and does not show anywhere on my desktop or on the NI Uninstall RegTool. Sometimes it also just says "Install Failed".

I have Native Access 3.17.0 and I have re-installed it 3 times now.

I am using Windows 11 with 7GB of space left in my main drive.

Best Answer

  • EllisAndCo
    EllisAndCo Member Posts: 4 Newcomer
    Answer ✓

    UPDATE: It seems to have fixed itself after 15 tries of trying to install.

    Thanks for the help to the people that responded!

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,041 Expert

    A little confused with this statement:

    "What happens is that I install it, it says it has downloaded but when I go to look at my library it still says "Install""

    What library? Kontakt is an application/plugin - not a library.

    Would help to see exactly what your "Kontakt" view looks like (under Installed) in Native Access - screencap would really help.

    VP

  • EllisAndCo
    EllisAndCo Member Posts: 4 Newcomer
    edited April 15

    I'm taking about Native Access, specifically the Home or Library section.

    image.png

    Didn't realise the picture would be so big but this is what I mean.

  • Vocalpoint
    Vocalpoint Member Posts: 4,041 Expert
    https://community.native-instruments.com/discussion/comment/221907#Comment_221907

    This could be a space issue - as every item in Native Access - requires 3x the advertised space to correctly install - so in this case you would need almost 4GB - just to get the download, unpack it and then install it.

    But - I would expect NA to throw an error about available space if this was the case.

    This is an interesting one - might need a look-see from NI Support.

    VP

  • PoorFellow
    PoorFellow Moderator Posts: 7,368 mod
    https://community.native-instruments.com/discussion/comment/221907#Comment_221907

    I made a picture size adjust for you (you can choose from three sizes when you post in the forum).

    Otherwise then @Mert_NI , this appear to need your help 🙂

  • Mert_NI
    Mert_NI Customer Care Posts: 936 mod
    https://community.native-instruments.com/discussion/44442/kontakt-8-player-not-installing

    Hello EllisAndCo, downloading and installing are two different things based on the Native Access. What happens when you click the "Install" option. do you directly get the "Installation Failed" message? Have you tried restarting your Native Access?

    I hope this helps☺️

  • EllisAndCo
    EllisAndCo Member Posts: 4 Newcomer

    Hey!

    When I click the install option, it starts the install. Once it completes, it says "Installation Failed". Recently though, it's been saying that it succeeded but it hasn't even installed. I have tried restarting Native Access and it didn't work.

    This seems to happen every update, but I fixed it last time by uninstalling Kontakt 8 and re-installing. This hasn't seemed to work this time, and caused things to get worse.

  • EllisAndCo
    EllisAndCo Member Posts: 4 Newcomer
    Answer ✓

    UPDATE: It seems to have fixed itself after 15 tries of trying to install.

    Thanks for the help to the people that responded!

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