No more instrument, after update complete 14- complete 15

Help

Everything worked perfectly kompete 14 , until after an update kompete 15

Then no more instruments, all purchased instruments are visible but only 10 I can listen and charge. everything scanned everything access given stand alone does not work either.

Mac somona 14.7 ssd samsung 2T logic pro x

Didier Belgium

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PoorFellow

https://community.native-instruments.com/discussion/42717/no-more-instrument-after-update-complete-14-complete-15

Be sure to use the latest version of Native Access for your OS

Also then do not use Clean My Mac. (CleanMyMac can cause all sorts of issues)

Else could you maybe give a screenshot of error or any error messages ?

Alternatively then you can also contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Didier krypton

latest version is ok

clean Mac not active

PoorFellow

https://community.native-instruments.com/discussion/comment/212631#Comment_212631

all purchased instruments are visible but only 10 I can listen and charge. everything

All instruments visible where ? Native Access ? Kontakt ? Komplete Kontrol ?

You can "only listen and charge 10" where ? Kontakt ? Komplete Kontrol ?

Could you maybe give a screenshot of error or any error messages ?

What are your path settings in Native Access ? screenshot ?

Also then try selecting a kontakt library that is missing and that is a small download and then uninstall + remove any trace of library + reinstall via Nativa Access. How to Uninstall Native Instruments Software from a Mac Computer

Alternatively then you can also contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Didier krypton

all instruments are visible 277 items in native acces stand alone ok ,

kontact all visible. 1 preset

komplete kontrol all visible , listen 13 presets the same on all presets

no error messages

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PoorFellow

https://community.native-instruments.com/discussion/comment/212821#Comment_212821

Thank you for the screenshots.

clean Mac not active

Follow up question : "Not active" ? , did you use CleanMyMac prior ?

Please try the following :

Use the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and your Kontakt ? XML) (delete XML of your Kontakt versions)

then restart computer and run Native Access , then exit N.A.

Then reinitialize the KONTAKT Database

Then Reset the Komplete Kontrol Database

The restart computer and see if that helped

If that did not work the I can try calling for Jeremy_NI

Didier krypton

clean my Mac + - a year ago

PoorFellow

https://community.native-instruments.com/discussion/comment/212835#Comment_212835

Thank you , please let me know if the issue(s) persists and if so I will call for Jeremy_NI

Didier krypton

step 1 done , same problem

step 2 done , same problem

step 3 done ,same problem

All other instruments from Arturia,best service,sonuscore...... also have this problem, I see the instruments, but can't select them

Sorry for my mistakes in English, I have to translate this every time, but thank you for helping

Didier krypton

What can you give me as advice for using +- a year ago CleanMyMac

PoorFellow

@Jeremy_NI , could you please assist Didier krypton here ?

Jeremy_NI

@Didier krypton Do Native Access, Kontakt, Komplete Kontrol all have full disk access? How to Enable Full Disk Access on macOS

What is the format of the external hard drive? On Mac, it should be APFS: Notes on Hard Drive Formats on Mac Computers

Can you explain what happens exactly when you try to load a preset in Kontakt in standalone, in Kontakt in Logic?

Didier krypton

all have full disk access

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format is APSF external drive

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kontakt 8 stand alone

In see all images of purchased instruments And can scroll up and down . In the right preset list I only see 7 instruments 01 LP Ep ORG EI02 etc. If I change left of image , they remain unchanged in the right list . On the Mac and on KK