Komplete Audio 6

klaus22
klaus22 Member Posts: 3 Newcomer
in Komplete General

Hello, my "Komplete Audio 6" won't connect to my PC. Latest driver, several times installed, no change, windows 10

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  • mykejb
    mykejb Moderator Posts: 2,228 mod

    Have you tried a different USB cable/port on the PC? The the MK6 work previously and stopped working or has it never worked? Does the unit light up when you plug it in or is it dark? Does it show up in device manager, either as an audio device or as unknown?

  • klaus22
    klaus22 Member Posts: 3 Newcomer

    Usb as delivered with the KA6, it worked properly before, it does not light up, it shows not in the device manager, thank you for your advice

  • mykejb
    mykejb Moderator Posts: 2,228 mod

    It sounds like the KA6 has died. As a last resort you can try another cable and/or another laptop/PC if you have one, but it's likely it's dead. You'll need to contact support to arrange a return/repair which you can do here - https://bit.ly/NI_support_Hardware

  • klaus22
    klaus22 Member Posts: 3 Newcomer

    sorry to say, but the chatbot does not like me, any other way to get a replacement?

  • mykejb
    mykejb Moderator Posts: 2,228 mod

    Don't take it personally, the chatbot hates everyone. Unfortunately there's not another way to contact support at the moment. Are you logged into your NI account while you're using it?

  • PoorFellow
    PoorFellow Moderator Posts: 5,998 mod
    edited February 20 Answer ✓
    https://community.native-instruments.com/discussion/comment/211610#Comment_211610

    sorry to say, but the chatbot does not like me,

    Please contact N.I. Hardware Support

    In case that you need guidance contacting support : Please read : how to get support !

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