Says voucher code is invalid when applied in cart

MarkT
MarkT Member Posts: 2 Newcomer
in Komplete General

Hi, hoping someone can demystify this

I have a $99 voucher code (not given here as I assume it's unique). I received this as part of my Kontakt Full version purchase.

I have tried to purchase both Maschine 3 Full Version ($99) and RSI 1 ($99) separately and have attempted to apply the voucher to both (in separate transactions which I then backed out of). In both cases the voucher was rejected as invalid.

The FAQ says the voucher will not work if the product to be purchased is one of the following:

  • Updates, Upgrades, Crossgrades
  • NKS partner products
  • Hardware products
  • Educational licenses
  • Subscriptions
  • Products that are part of a special offer

But as far as I can tell they are none of these - so why won't the cart accept my voucher?

Thanks

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Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,720 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/39533/says-voucher-code-is-invalid-when-applied-in-cart

    I believe that voucher is specifically for an “instrument”. Meaning Kontakt instrument.

    Not on software apps like Maschine etc.

    VP

  • MarkT
    MarkT Member Posts: 2 Newcomer

    Rechecked the email - also applies to software instruments not just hardware

    "This e-voucher is valid on all Native Instruments Kontakt instruments software downloads available at the NI Online Shop. It is not valid on updates, upgrades, crossgrades, edu licenses, hardware, NKS partner products, or products that are part of a special offer. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold. The e-voucher expires if not redeemed within six months after receipt. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance. Only one e-voucher can be used per product. The e-voucher may not be redeemed for cash."

  • Vocalpoint
    Vocalpoint Member Posts: 2,720 Expert
    edited December 5
    https://community.native-instruments.com/discussion/comment/195678#Comment_195678

    “This e-voucher is valid on all Native Instruments Kontakt instruments software downloads available at the NI Online Shop.

    As I suspected. Kontakt only and only those made by NI.

    VP

  • firemusic
    firemusic Member Posts: 3 Newcomer

    hi yesterday i almost bought sunburst deluxe using the voucher, i stopped before completing the credit card n° etc. i try to buy now but it says: "The voucher code ‘HOLIDAY24-USD ’ has reached its maximum usage limit for you and is no longer valid for redemption." as if i had bought already… can you help?

  • tzuriel
    tzuriel Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/198159#Comment_198159

    The exact same thing happened to me. Same product. I was using a $99 voucher that i got for purchasing Kontakt 8. I opened a support ticket and I am waiting to here back.

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