Sorry for the cross posting - it wasn't until now I realized that my first attempt to get help wasn't posted under questions.
I purchased a Midi keyboard (A49) from Thomann on Nov 29. According to the product description on their website it "Includes Komplete 15 Select, Maschine Essentials and Ableton Live Lite"
I successfully registered the hardware on Dec 9, and was given a voucher from you in the mail for Komplete 15 Select, and it has been registered and installed, but I still haven't gotten any information regarding Maschine Essentials or Ableton Live Lite. They are NOT listed with the licenses under My products and serials here on the NI site.
I saw an article here about the Maschine Essentials license not showing up immediately after registering hardware, and it said it could take some time. I guess my problem is different since it's been days since the registration.
Thank you in advance.
/Rickard