I don't have the Maschine software in Native Access but have added the serial number many times

zacharrisDJ · 2024-12-05T12:59:57+00:00

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Can anyone help? this is on a high spec Windows 11 laptop, I have tried Native access 1 and 2

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Maschine MK3

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Then if product is compatible with your OS (is compatible with Windows 11) and problem persists then N.I. Native Access and Installation Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

Please notice that support response time is longer than usual due to the ongoing sale at the N.I. website.

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Please notice that support response time is longer than usual due to the ongoing sale at the N.I. website.