Everything crashes under Kontrol s49 mk3 firmware 1.8.7 windows 11

rocko678
rocko678 Member Posts: 2 Newcomer
edited November 2024 in Komplete Kontrol

ableton live 11, ableton live 12, fl studio latest 2024, komplete kontrol 3.3.3

all crash under latest firmware didn't have a problem before update

re-installed ableton live 11 and it runs fine with the keyboard turned off

turn keyboard on and go into midi settings and it crashes

please help

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Best Answer

  • rocko678
    rocko678 Member Posts: 2 Newcomer
    Answer ✓

    did fresh install of windows 11 and redownload all native instruments programs using native access

    And its all working again could have been a problem with iobit advanced system care deleting things it shouldn’t have

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,173 mod
    https://community.native-instruments.com/discussion/38511/everything-crashes-under-kontrol-s49-mk3-firmware-1-8-7-windows-11

    I advice you to please contact N.I. Komplete Kontrol Support .

    In case of you need further guidance : How to contact NI Support and How to get in touch with our Customer Care

    Other than that then try consulting the Ableton Live : Troubleshooting a crash

  • m0g24
    m0g24 Member Posts: 2 Newcomer

    Same thing is happening with me… It took me hours to realize its my S49 Kontroller… Everything works fine in my DAW and all plugins with my old Midi Keyboard. The moment I plug-in the S49 everything is freezing and crashes. This started happening exactly after the update to firmware 1.8.7.

    Please…. NI development team… How could you miss this? A simple test post update should've revealed this as the hangup is immediate and breaks everything.

    How can we revert firmware? I haven't been able to find instructions on how to downgrade.

  • DunedinDragon
    DunedinDragon Member Posts: 998 Guru
    edited November 2024

    This does seem very odd. I'm almost in the exact same configuration as the OP but with the S88MK3 and have had no problems after the firmware update. Are the FW updates the same for all the various keyboard sizes?

    Just out of curiosity, you did update your connection services first through Native Access, right?

  • rocko678
    rocko678 Member Posts: 2 Newcomer
    Answer ✓

    did fresh install of windows 11 and redownload all native instruments programs using native access

    And its all working again could have been a problem with iobit advanced system care deleting things it shouldn’t have

  • m0g24
    m0g24 Member Posts: 2 Newcomer

    Yeah Native Access was my first step. I troubleshot this a bit more and after factory resetting the KS49 things started to work again. But this still doesn't make sense to me because factory reseting the device doesn't revert its firmware to the original that it came with. I validated that the display still shows v1.8.7. Also, I'm on macOS Sonoma.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,185 mod

    Hey there, when reporting a crash please include a step to step guide until the crash, that can really help to determine the source of the issue.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,497 mod
    https://community.native-instruments.com/discussion/comment/192888#Comment_192888

    Perhaps! We've seen similar things with other reg or file cleaners:

    https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read#latest

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