Installation Failed: Review Your Location Preferences

kristianyoung6
kristianyoung6 Member Posts: 1 Newcomer
edited October 14 in Native Access

I recently upgraded my laptop from a 2014 Macbook Air to a 2023 M3 Pro. I am trying to install all of my instruments + expansions onto my new computer and every time i try and install my libraries I get the same error: "Installation Failed: Review Your Location Preferences." This laptop is new out of the box and all locations are default. I have created a ticket and run native support tool, but NI support team has been no help

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Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Here is the workaround that you can try to solve this issue:

    In order to get NA to download the full installer we have to remove the affected products first.PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version now

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/193140#Comment_193140

    Hello Russellmus, can you please create a support ticket so our team can help you further to solve that.

    I hope this helps☺️

Answers

  • donmaddonald
    donmaddonald Member Posts: 211 Advisor

    try to point a location manually.

    go to preference, file management and pic the locations.

    I'd leave the application location in /application/native instruments

    try to change content location to another folder and install one of the plug-ins to see if it works

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Here is the workaround that you can try to solve this issue:

    In order to get NA to download the full installer we have to remove the affected products first.PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version now

    I hope this helps☺️

  • Russellmus
    Russellmus Member Posts: 62 Helper

    Hi Mert, how can I delete the file if it doesn't exist yet because I haven't downloaded anything?

    Workaround Mk II is required please :)

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    https://community.native-instruments.com/discussion/comment/190543#Comment_190543

    Hello Russellmus, I created a support ticket for you and asked for the support tool, can you please check your emails and answer the email with the result of the support tool as an answer to that email(not here please) so we can understand the issue easier and help you to solve that as soon as possible.

    I hope this helps☺️

  • Ear Lab
    Ear Lab Member Posts: 7 Member

    Hello, I have the same problem (Time Textures - Sonusscore). Can not manage workaround, cause there is no Preference for this product anyway !?

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    https://community.native-instruments.com/discussion/comment/192132#Comment_192132

    Hello Ear Lab, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that.

    I hope this helps☺️

  • DZMPLZ
    DZMPLZ Member Posts: 1 Newcomer

    Any tips have the same problem after uninstalling kontakt8 ,..cant install it back keeps giving me this message ,..tried to uninstall, install, a old version,.. nothing ,..has anyone fixed this?

  • Russellmus
    Russellmus Member Posts: 62 Helper
    edited November 24


    Again, this keeps happening to me. Bought a new product. Cannot install. The file Mert suggests deleting in other threads does not exist.

  • Mert_NI
    Mert_NI Customer Care Posts: 601 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/193140#Comment_193140

    Hello Russellmus, can you please create a support ticket so our team can help you further to solve that.

    I hope this helps☺️

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