Maschine Software won't show up after Hardware registration

PRISMA.UNIUNI · 2024-11-09T13:04:05+00:00

There was an error rendering this rich post.

Hello,

I bought Maschine MIKRO MK3 and registered the hardware in NA. The instructions says that the software serial should show up in NA after registration of the hardware and I've refreshed NA several times now. So far only Massive, Monark and Prism show up but the MASCHINE software not. How can I resolve this issue?

Find more posts tagged with

Maschine Mikro MK3

Maschine

Accepted answers

Jeremy_NI

Sorry to stumble upon this thread so late. There's an issue with certain serials not being released with Maschine hardware that were bought through retailers.

But first of all make sure that your operating system is supported:

https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

If your OS is supported but still no Maschine 3 or supplements in Native Access then please get in touch with our support here: https://bit.ly/n1orders

All comments

LXNDR_BE

If you bought the MIKRO new, you should see multiple serials in your account ⇒ https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

Maschine HW <some serial>
Maschine 3 Software <some serial>
Komplete Select 15 <some serial>
…
If you see a Maschine 3 Software serialnumber, try to also register it in Native Access, maybe this helps.

If Maschine 3 Software does not show, it might be because it is newly released and in NI's backend there still is some hussle …
In this case I would contact support ..

captyoda

I have the same issue with a MK3 completely unacceptable. This thing is a paper weight

brianb83

I have the same issue ….just got my maschine mk3 followed directions for native access ….. no machine 3 download link or komplete select ….. i ened up buying maschine 3 combo and got it woking but this has left a bad taste im my mouth and big dent in my wallet…. i am going to return it after less than 24hrs of owning it.

ALDREAD

https://community.native-instruments.com/discussion/comment/189704#Comment_189704

You should speak to support , you probably didn’t need to buy m3 , so they could possibly refund you that

brianb83

ALDREAD

i made a support ticket or 4 …… I assume that I am not going to get a reply until monday…. if i don't return it before then

ALDREAD

https://community.native-instruments.com/discussion/comment/189710#Comment_189710

yeah , bit of a nightmare, I think the timing, with the maschine 3 launch is the problem, it should of been handled better , I’m assuming that when you registered the mk3 , originally it would have come with maschine 2 , but as 3 has since been released it now comes with machine 3 , and this has cause some confusion somewhere, regarding which software should appear in your account , or native access.
hopefully it’s get sorted soon and you can use maschine , it worth holding out to at least check it out.
generally speaking I’ve never had any issues with licences, other than a slight delay in receiving them for a exp years back , or when I wanted to transfer a license once , I know the maschine plus had some issues , which affected some people , tho I wasn’t one of them

brianb83

ALDREAD

thanks for the info and i am going to give it until monday to see it it can be sorted out…. i was excited to add to my tool box and i am hopeful for a positive outcome…. I have been pretty mad all day.

Jeremy_NI

Sorry to stumble upon this thread so late. There's an issue with certain serials not being released with Maschine hardware that were bought through retailers.

But first of all make sure that your operating system is supported:

https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

If your OS is supported but still no Maschine 3 or supplements in Native Access then please get in touch with our support here: https://bit.ly/n1orders

Leon de Laat

Same problem with me. Try to get in contact with support but waiting, waiting, waiting…. What happened to the e-mail support. Is NI thinking we are all musicians without work so they can keep us waiting in a chat?

The waiting time is more expensive than the product.

mikewest

New MK3 just arrived from NI.
Registered in Native Access but no Maschine 3 software appearing.

Waited in support chat as number of calls ahead of me INCREASED

Now waiting in Return/Refund chat

Unbelievable

Jeremy_NI

@Leon de Laat I see that my colleagues got back to you.

Jeremy_NI

@mikewest My colleagues will get back to you by email, sorry for the wait.

giomsc

Hi. I bought a Maschine Mikro MK3 today. Although I registered the serial number, I did not see the promised Maschine 3 and attachments. I traveled several kilometers today to buy this product. I am very disappointed. This was probably the worst purchase I have made recently.

giomsc

It is not even clear who to reach, where and how. You left us alone with the artificial intelligence chatbot. What are we supposed to do now? Don't you have a solution for people who have so many problems? I can't use the product I bought. This is so ridiculous.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/192608#Comment_192608

Hey we know it's frustrating, I've put the direct link in the thread (it's the accepted answer). There's a direct link, I'll put it again here: https://bit.ly/n1orders

and a little link on how to get support if you need it: https://bit.ly/NI_Support_How

Quick links

Unanswered questions