Maschine Software won't show up after Hardware registration

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PRISMA.UNIUNI
PRISMA.UNIUNI Member Posts: 1 Newcomer
edited March 31 in Maschine

Hello,

I bought Maschine MIKRO MK3 and registered the hardware in NA. The instructions says that the software serial should show up in NA after registration of the hardware and I've refreshed NA several times now. So far only Massive, Monark and Prism show up but the MASCHINE software not. How can I resolve this issue?

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  • LXNDR_BE
    LXNDR_BE Member Posts: 116 Advisor
    edited November 2024

    If you bought the MIKRO new, you should see multiple serials in your account ⇒ https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

    Maschine HW <some serial>
    Maschine 3 Software <some serial>
    Komplete Select 15 <some serial>
    …
    If you see a Maschine 3 Software serialnumber, try to also register it in Native Access, maybe this helps.

    If Maschine 3 Software does not show, it might be because it is newly released and in NI's backend there still is some hussle …
    In this case I would contact support ..

  • brianb83
    brianb83 Member Posts: 7 Member

    I have the same issue ….just got my maschine mk3 followed directions for native access ….. no machine 3 download link or komplete select ….. i ened up buying maschine 3 combo and got it woking but this has left a bad taste im my mouth and big dent in my wallet…. i am going to return it after less than 24hrs of owning it.

  • ALDREAD
    ALDREAD Member Posts: 536 Pro
    https://community.native-instruments.com/discussion/comment/189704#Comment_189704

    You should speak to support , you probably didn’t need to buy m3 , so they could possibly refund you that

  • brianb83
    brianb83 Member Posts: 7 Member

    ALDREAD

    i made a support ticket or 4 …… I assume that I am not going to get a reply until monday…. if i don't return it before then

  • ALDREAD
    ALDREAD Member Posts: 536 Pro
    edited November 2024
    https://community.native-instruments.com/discussion/comment/189710#Comment_189710

    yeah , bit of a nightmare, I think the timing, with the maschine 3 launch is the problem, it should of been handled better , I’m assuming that when you registered the mk3 , originally it would have come with maschine 2 , but as 3 has since been released it now comes with machine 3 , and this has cause some confusion somewhere, regarding which software should appear in your account , or native access.
    hopefully it’s get sorted soon and you can use maschine , it worth holding out to at least check it out.
    generally speaking I’ve never had any issues with licences, other than a slight delay in receiving them for a exp years back , or when I wanted to transfer a license once , I know the maschine plus had some issues , which affected some people , tho I wasn’t one of them

  • brianb83
    brianb83 Member Posts: 7 Member

    ALDREAD

    thanks for the info and i am going to give it until monday to see it it can be sorted out…. i was excited to add to my tool box and i am hopeful for a positive outcome…. I have been pretty mad all day.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Sorry to stumble upon this thread so late. There's an issue with certain serials not being released with Maschine hardware that were bought through retailers.

    But first of all make sure that your operating system is supported:

    https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

    Screenshot 2024-11-15 at 15.17.18.png

    If your OS is supported but still no Maschine 3 or supplements in Native Access then please get in touch with our support here: https://bit.ly/n1orders

  • Leon de Laat
    Leon de Laat Member Posts: 1 Member

    Same problem with me. Try to get in contact with support but waiting, waiting, waiting…. What happened to the e-mail support. Is NI thinking we are all musicians without work so they can keep us waiting in a chat?

    The waiting time is more expensive than the product.

  • mikewest
    mikewest Member Posts: 3 Member

    New MK3 just arrived from NI.
    Registered in Native Access but no Maschine 3 software appearing.

    Waited in support chat as number of calls ahead of me INCREASED

    Now waiting in Return/Refund chat

    Unbelievable

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Leon de Laat I see that my colleagues got back to you.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @mikewest My colleagues will get back to you by email, sorry for the wait.

  • giomsc
    giomsc Member Posts: 3 Newcomer

    Hi. I bought a Maschine Mikro MK3 today. Although I registered the serial number, I did not see the promised Maschine 3 and attachments. I traveled several kilometers today to buy this product. I am very disappointed. This was probably the worst purchase I have made recently.

  • giomsc
    giomsc Member Posts: 3 Newcomer

    It is not even clear who to reach, where and how. You left us alone with the artificial intelligence chatbot. What are we supposed to do now? Don't you have a solution for people who have so many problems? I can't use the product I bought. This is so ridiculous.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/192608#Comment_192608

    Hey we know it's frustrating, I've put the direct link in the thread (it's the accepted answer). There's a direct link, I'll put it again here: https://bit.ly/n1orders

    and a little link on how to get support if you need it: https://bit.ly/NI_Support_How

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